Butlers take ownership of guest concerns and needs, providing personalized assistance, information, and service to suite guests, including: preparing assigned suites before the voyage; replenishing items in the suite as needed; providing food and beverage services to guests according to established service and style standards; making arrangements for special needs; and responding to guest complaints in a considerate, professional, and positive manner. Two years food and beverage and or housekeeping service experience in an upscale hotel, cruise ship, or resort; and superior conflict-resolution, customer service, interpersonal, and oral communication skills are required for this role.
Language required: English.
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
Butler Manager • Miami, FL, United States
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