Manager Product Management - Crew Systems & Support

Alaska Airlines

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

In this role you will manage a team of product managers who define a roadmap of product features, that are connected across platforms, providing a hassle-free travel and operational experience. Exceptional planning and communication skills are essential for success in this role. This role works closely with senior executives, managers and specialists to develop a winning product strategy and products that delight our customers.

Key Duties

• Leads a team of product managers who determine Alaska's product vision, roadmap, strategy and plans.
• Develop a 1-3 year vision and strategy by acting as voice of the user and by advocating for the user's highest needs.
• Oversee the product strategy and assist in the creation of the individual product roadmaps.
• Assist in creating OKRs, KPIs and actively measure performance across a suite of products.
• Conduct competitive analysis across the airline and travel industries.
• Establish and maintain a steering committee to ensure roadmap and features are well informed and supported by key partners.
• Provide analysis and recommendations for potential new features, optimizations, and other methods to improve the overall user experience.
• Identify gaps in product functionality, plan out future enhancements, and assign priority.
• Monitor user feedback to prioritize product features, enhancements, and fixes.
• Actively monitor each product's metrics and build a robust reporting suite for sharing this data.
• Communicate product status, key issues, and release plans to key constituents across the organization including management, IT, design, sales, PR, legal, airport, and customer service.
• Foster a culture of high performance, critical thinking, great design, and vibrant collaboration.
• Build relationships with stakeholders and manage their expectations on a regular basis.
• Manage, train, and mentor Product Managers.
• Select and manage vendor relationships and their products.
• Stay current in Agile Product Management best practices and develop team members as needed.

Job-Specific Experience, Education & Skills

Required

• 5 years of experience in Product management.
• 2 years of leadership experience.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Past success defining and launching mobile products.
• Passion for mobile app user experience and design.
• Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
• Excellent teamwork skills and ability to influence cross-functional teams.
• Knowledge of APIs and web-services architecture required.
• Familiarity with Visio, Power Point, MS Word, and Excel required.
• Ability to multi-task, prioritize, and solve problems required.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Demonstrates success leading, coaching, and developing high-performing Produce Management teams in a collaborative, matrixed environment.
• Hands-on experience with airline crew scheduling and operational systems such as JCTE, AIMS, or comparable platforms, with the ability to translate complex operational needs into clear produce strategy and execution.
• Experience working in the airline industry, particularly supporting large-scale, mission-critical operational products.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
• Create an inclusive culture where all employees feel safe, included and they belong.

Salary Range

$146,400-$219,600 / year

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Seattle - Hub