Technical Deployment Lead | Americas

Technical Deployment Lead

Our mission is to unleash the full power of Planhat for global software businesses. As a Technical Deployment Lead your main objective is to turn our largest customers' needs into scalable solutions.

Competencies

We are not obsessed about years of experience, we look for something deeper. The main thing is business acumen coupled with technical aptitude, especially around automation and AI. You probably know how to read a P&L statement and have programmed "hello world". You get that this role is all about creating tangible business value, not getting lost in technical details. In short, you are someone who translates business requirements into results. People are always sending things your way because you just seem to get it.

Self-starter: you enjoy learning, you're curious, you like a fast pace, you jump onto business and technical calls, quickly understand people's objectives, then figure out an efficient technical implementation

Technical knowledge meets business acumen: you know your way around APIs, webhooks, data migrations, customer objectives, and deadlines. Salesforce Admin knowledge is a plus

Problem solver: you're structured, you like logical challenges, and also know when you're heading down a rabbit hole

Trajectory

We are one of the most versatile teams at Planhat. We work with clients across different industries and team up with colleagues across sales and product. We work alongside our customers at every stage of the client lifecycle. Imagine:

Working with sales to build a POC for the C-suite at an EduTech company, teasing the most insightful metrics dashboard they've ever seen

Helping a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat

Taking a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps but also flagging churn risk and identifying growth opportunities

Our backgrounds are eclectic, including sales engineering, solutions architects, customer support, customer success, management consulting, and project management. Some of us had a technical background before joining, and experience with tools like Salesforce, Hubspot, Zapier, or Data Warehouses such as Snowflake and BigQuery. Many of us transitioned from commercial roles, wanting to get deeper into products, and are self-taught technically.

Definition of Success

You are measured by the business impact you create for Planhat's largest and most complex enterprise customers.

You are consistently delivering technically sophisticated solutions that create measurable business value for enterprise customers

You are seen as the go-to technical expert by both customers and internal teams, trusted to take on the hardest and most complex deployments

You are continuously expanding your technical and commercial skill set, pushing the boundaries of what Planhat can deliver for customers

You are actively contributing to the playbook and frameworks that raise the standard for the entire Technical Deployment team

You are growing into broader leadership responsibilities, mentoring junior team members and shaping how the team operates

Compensation

The OTE (base + variable) salary range for this position is $90,000 - $160,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.

The Technical Deployment Team

The architects behind Planhat's most complex customer implementations, designing scalable solutions aligned to each customer's data, integrations, and workflows. We ensure every customer is set up to take full advantage of Planhat's AI, communicate technical risk clearly, and create expansion opportunities by demonstrating technical value at every stage.

Los Angeles

A 1928 landmark on Pacific Coast Highway, built in the Spanish Colonial Revival style and known for a generation as Thelma Todd's Sidewalk Caf, a meeting place for the stars of 1930s Hollywood. It stands directly across from the beach, reached by a private bridge over the road. Behind it lie Italian gardens with a waterfall, outdoor terraces, and open views of the ocean a stretch of coast where dolphins gather offshore.

New York

About Us

We're building the operating system for autonomous companies. The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive. Planhat exists to make that transition real. We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game. Today, Planhat is the agentic customer platform of choice for 700+ companies powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year. The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be. The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators not advisors. The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three. Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.