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Order Mgmt Deliver OperatorComrise • Cary, NC, United States
Order Mgmt Deliver Operator

Order Mgmt Deliver Operator

Comrise • Cary, NC, United States
27 days ago
Job type
  • Full-time
Job description

Job Title

Your role:

  • Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
  • Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted
  • Recognizes when to escalate customer issues
  • Participate on conference calls with various internal and external customers
  • Being a team player within a production support team and sharing your knowledge and experience with your other team members
  • Onboard customers with direct EDI and GHX set up, working with IT partners and customers
  • Deep diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience
  • Assisting with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story)
  • Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX
  • Manage daily system reports to ensure customer satisfaction
  • Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention
  • Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration
  • Maintain a positive team environment while providing the best customer experience
  • Identify and implement process improvements

Your expertise:

  • Knowledge of SAP
  • Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI
  • Successful demonstration of key responsibility and knowledge referenced above
  • Knowledge of Lean Six Sigma preferred
  • Ability to adapt to rapidly changing processes and environments
  • Project management skills preferred
  • Knowledge of reporting platforms such as Qlik, PowerBI, SQL

The requirements:

  • 1 to 3 years related GHX, EDI, and SAP experience or equivalent combination of education and experience.
  • Strong computer skills, knowledge in Windows applications
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Strong organizational skills, able to multitask and prioritize tasks
  • Able to work in a team environment, be flexible, reliable and supportive
  • Experience in the healthcare or medical device industry.
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Order Mgmt Deliver Operator • Cary, NC, United States

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