BUSINESS ANALYST

Job Title

Business Analyst

Job Description

This is a HYBRID Position Please Note: These working arrangements are subject to change. About This Position: The Colorado Department of Human Services (CDHS) is seeking a motivated and detail-oriented Business Analyst to join the Business, Innovation, Technology, and Security (BITS) team. This position is a critical liaison, translating business needs and goals into effective technology and process improvement solutions. This role is responsible for ensuring the successful implementation and ongoing support of HR systems that help CDHS achieve its mission.

Key Responsibilities

• Business Process & Requirements: Analyze and document business processes, services, and information needs. Gather, validate, prioritize, and translate program requests into clear functional requirements and specifications for technical teams.
• Quality Assurance & Testing: Develop and manage the User Acceptance Testing (UAT) strategy, including creating test plans and use cases to ensure implemented solutions are high-quality and meet specified business requirements.
• Customer & Technical Support: Serve as a primary point of contact for end-user support, troubleshooting, and issue resolution, particularly for HR Systems. Develop and conduct training for end users to ensure consistent understanding and use of systems and procedures.

What We're Looking For

• A self-starter with strong communication and facilitation skills, capable of serving as the critical liaison between business stakeholders and technical teams, and effectively taking direction to execute the strategic vision set by the Product Owner.
• A detail-oriented individual with strong analytical and problem-solving abilities, focused on anticipating issues, driving projects forward, and creating actionable solutions from concept through completion.
• Experience or strong understanding of modern methodologies like Agile and Lean techniques.
• Must have a commitment to designing effective solutions with a people-first approach, focusing on the needs and experience of the end-user.
• A strong focus on delivering effective customer service and ensuring solutions function reliably in day-to-day operations, particularly for HR Systems. This includes providing end-user support, troubleshooting, and developing necessary training.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only:

Six (6) years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities.

OR

Education and Experience: A combination of a Bachelor's Degree in related field (e.g. Computer Science, Information Technology, Business Management, etc.) AND Two (2) years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities.

Preferred Qualifications

• Ability to anticipate potential issues and independently develop and implement effective mitigations.
• Focus on creating actionable solutions rather than simply identifying problems.
• Drives projects forward by taking ownership from the initial concept through to successful completion.
• Capacity to thoroughly analyze facts and complex topics to gain a deep understanding.
• Works independently with minimal direction, proactively seeking out information and solutions to drive progress.
• Takes full responsibility and accountability for assigned tasks and their outcomes.
• Effective in using available information and resources to quickly overcome obstacles.
• Proven ability to prioritize and manage a high volume of urgent tasks effectively.
• Skilled in clearly conveying process needs and proposing improvements to enhance team functionality.
• Demonstrated ability to successfully manage multiple tasks concurrently and adhere to strict completion timelines.
• Experience dealing with security and compliance requirements in the context of systems assurance.
• Capacity to quickly learn and master new systems and technologies.

Conditions of Employment

• Standard background check and reference check required
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Must possess a valid, non-restricted Colorado Driver's License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
• Disclose that information on the application.
• Explain why the prior termination or resignation should not disqualify you from the current position.
• Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Preferred Qualifications & Competencies:

• Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

You or your representative must sign and submit the official appeal form for review.

You can find the official appeal form here (Download PDF reader).

You must be deliver the official appeal form to the State Personnel Board:

• By email (dpa_state.personnelboard@state.co.us), or
• Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
• Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
• Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental