Customer Service Representative - Order Entry

Who We Are

At CPC (Colder Products Company), were not just connecting fluid lines were connecting people, ideas, and possibilities. For nearly 50 years, weve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

But what sets us apart? Our people.

Were a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, were growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Representative, youll be at the forefront of shaping our organizations success. This isnt just a job its a career move where youll thrive, learn, and enjoy coming to work.

Responsibilities:

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills:

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Why Youll Love Working Here

Our Culture

At CPC, our people arent just employees, theyre the driving force behind our success. Weve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. Its not just us saying it; CPC has been recognized as a Top Workplace 6x in the past 7 years, because we genuinely care about our employees growth, well-being, and success. This isnt just a workplace; its a community where youll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether youre looking to expand your skills, take on new challenges, or advance your career, were here to support you. We offer:

• Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it work is important, but so is life outside of it. Thats why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

• Multiple paid-time off programs, including vacation, sick time, company-paid holidays, bereavement leave and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

• Health & Wellness: Comprehensive Medical, Dental, Vision coverage starting day one for you and your family. Health Savings Account (HSA) contributions for eligible plans. Company-paid Long-Term & Short-Term Disability and Life Insurance for added security. Onsite gym & wellness programs to help stay active and healthy.
• Financial Benefits: 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future. Referral bonuses get rewarded for connecting talented friends and family to CPC job openings.
• Pay Range: $22.00 - $25.00 / Hourly This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility: No

Join Us

If youre ready to be part of an innovative team that values connection and collaboration, we want to hear from you!