Assoc Director, CRM Product Owner

Assoc Director, CRM Product Owner

Alnylam Pharmaceuticals, the world's leading RNA interference (RNAi) therapeutics company, is advancing a product-centric technology operating model to better support our growing Commercial and Medical organizations. The Associate Director, CRM Product Owner will lead the strategy, roadmap, and delivery of CRM capabilities that enable field engagement, customer insights, and compliant commercial and medical operations. This role will serve as the product owner for Alnylam's CRM ecosystem, with primary focus initially on Veeva CRM and related commercial and medical capabilities. The role will be accountable for operating and improving today's platform while partnering with business, IT, data, architecture, and external partners to shape the next phase of CRM modernization. The ideal candidate brings strong life sciences CRM experience, product management discipline, stakeholder leadership, and the ability to translate business needs into practical, scalable technology outcomes.

Key Responsibilities

• Define and Manage the CRM Roadmap
• Support CRM Modernization
• Lead Product Ownership and Delivery
• Partner with Stakeholders and Drive Adoption
• Oversee Platform Operations and Vendor Delivery
• Measure Value and Performance
• Maintain Governance, Privacy, and Compliance
• Identify Opportunities for Continuous Improvement

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, Information Technology, Data Analytics, Health Informatics, or a related technical or business discipline; advanced degree a plus
• 8+ years of experience in Commercial IT, CRM, digital product management, or related technology roles in life sciences or another regulated industry
• Strong understanding of CRM platforms and commercial or medical field processes; experience with Veeva CRM strongly preferred, with familiarity with Salesforce or other enterprise CRM platforms a plus
• Experience with CRM data management and integrations across data warehouses, analytics, and omnichannel tools
• Proven ability to define, prioritize, and manage product roadmaps tied to business outcomes
• Experience translating business needs into requirements, process flows, user stories, and delivery plans
• Ability to define KPIs and measure the business impact of CRM initiatives
• Demonstrated success working in matrixed, cross-functional, and global environments with strong communication and stakeholder management skills
• Experience leading initiatives through influence and coordinating internal teams and external partners
• Familiarity with enterprise technology transformations and product-centric or platform-based operating models
• Vendor and SaaS partner management experience, with strong project management discipline
• Strong communication skills with the ability to influence across business, IT, data, compliance, and vendor teams

U.S. Pay Range $172,200.00 - $233,000.00

About Alnylam

We are the leader in RNAi therapeutics a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what's possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.