Manager, Theatrical Services

Sesame Place Ambassador

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Lead the Entertainment Theatrical Services and Theming Teams in managing parkwide theatrical elements, holiday/thematic dcor, and supporting the development of entertainment from inception to operation. Overseeing the technical components including audio/video, lighting, special effects, rigging, pyrotechnics, scenic, and properties. Ensuring budget administration (capital, expense, & labor), training, coaching & development, and quality assurance align with the park and departmental goals, safety targets and objectives.

What you get to do:

• Oversees the management of Entertainment theatrical services and theming (audio/video, lighting, special effects, rigging, pyrotechnics, scenic, dcor and properties)
• Oversees the management and operation of all theatrical services and theming associated with shows/events, venues/facilities, parkwide systems, exhibits, rides, and any other park elements with applicable elements
• Oversees the management of theatrical installs, strikes, storage, maintenance, inspection, and archiving based on production timelines
• Oversees the management of holiday dcor installs, strikes, storage, maintenance, inspection, and archiving based on production timelines
• Manage & lead teams in researching, planning, developing, fabricating, execution/implementing, and maintaining applicable theatrical services parkwide elements
• Manage & lead teams in internal & external ambassador recruitment, staffing, on-boarding, training, evaluation, and coaching & development
• Manage & lead teams in researching, planning, developing, execution/implementing, maintaining, and updating of policies, procedures, and operational documents
• Manage and coordinate with the external vendors for new shows, special events, Consumer events, fireworks shows, and any other entertainment experiences.
• Manage & lead teams in establishing, preparing, monitoring, and maintaining theatrical related budgets (capital, expense & labor) that align with the overall strategic direction of the department, park, and company
• Ensure theatrical services presence in applicable meetings to support parkwide project timelines, assist with future development, and align with the overall strategic direction of the department, park, and company
• Review performances for excellence; ensure safe, consistent, efficient, and quality performances while striving for continuous improvement
• Review completed daily reports; manage & lead teams to take appropriate action on issues to ensure technical service tickets are being addressed in a timely manner
• Oversee safety and health management of staff and consistently practice safe work habits; ensure ambassador injury reports are completed in a timely manner
• Ensure offices, shops, venues (including onstage, backstage and technical booths), storage buildings/areas, and support closets are cleaned, organized and maintained.
• Collaborate with Entertainment managers, internal outside departments, and external partners to ensure the success of all duties & responsibilities.
• Model the company culture and ensure that product aligns with the overall strategic direction of the department, park, and company
• Member of department leadership operational on-duty program
• Act as department safety liaison with the Environmental Health & Safety department
• Perform other duties, as assigned.

What it takes to succeed:

• BA in Technical Theatre, Theatre Arts, or equivalent professional experience
• 3 years professional work experience in at least one of the major theatrical services areas
• Audio/Video systems
• Working knowledge of audio/video system design and installations, troubleshooting and maintenance of audio/video systems, and other audio/video technical skills
• Working knowledge networking, wireless protocol, and audio/video connectivity
• Lighting systems
• Working knowledge of theatrical fixtures, lighting system installations, troubleshooting and maintenance of lighting systems, and other lighting technical skills
• Working knowledge networking, wireless protocol, and lighting connectivity
• Scenic and Properties
• Working knowledge of carpentry, scenic construction/painting, properties construction/painting, rigging, welding, and other scenic technical skills
• Theming and Dcor
• Working knowledge of carpentry, scenic construction/painting, properties construction/painting, rigging, welding, and other scenic technical skills
• Training or certifications for relevant installation, programming, or repair such as Vari*Lite, Robe, Elation, ETC (lighting); Christie, Panasonic, Daktronics, Blackmagic (video); Q-Sys, Shure, Lectrosonic, Dante (audio) preferred
• 3 years in a leadership role; experience to include leadership and development of ambassadors and financial responsibility for a business unit or area
• 3 years prior experience within entertainment theatrical services field
• Experience with industrial vehicles such as a high reach, forklift, and scissor lift preferred
• Demonstrates initiative, communication, and organizational & interpersonal skills related to vision of the department, park, and company
• Confident and outgoing presence with the ability to professionally interact with various levels of internal and external partners
• Excellent organizational and time management skills with the ability to handle multiple projects with a detailed-oriented style and strict deadlines
• Excellent problem solving and conflict resolution skills
• Must have a working knowledge of the English language with excellent verbal and written communication
• Ability to work a flexible schedule to include, weekends, weekdays, overnights, evenings, and holidays; ability to travel, if needed.
• Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards
• Must be able to successfully complete all legal, company and department training requirements to include, but not limited to, passing required tests and certifications within established timelines
• Proficient in Microsoft software products
• Prior theme park experience, preferred
• Must have a valid driver's license

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.