User Engagement Senior - SME, TS/SCI with CI Poly - $150K-$220K + 15% 401k

User Engagement SME

Millennial Software is revolutionizing the landscape of security and defense by leveraging our core competencies in software development, automation, DevSecOps, and machine learning.

We are an employee-owned company, every employee receives equity in the company

100% company-paid medical, dental, and vision premiums for you and all dependents

Ability to get increased salary if you don't need medical/dental/vision

100% company-paid disability and life insurance benefits

30 days of PTO/holidays

Generous training budget

Paid Paternal and Maternal Leave

Business development / growth incentives

Top notch company swag

Millennial Software is seeking a User Engagement SME to support a large-scale Agile software development program for a government client. This role serves as a critical bridge between end users, product teams, and program leadership, ensuring that mission needs, operational constraints, and user requirements are accurately captured, validated, and translated into actionable backlog items.

With all the information available today, it takes a skilled intelligence professional to know how to engage and support their clients in the right ways. With the critical decisions made in our government every day, we need an intelligence professional like you to do just that. As a User Engagement SME, you use your specialized experience and attention to detail to ensure end users are connected to the system and that stakeholder priorities are evaluated and met. If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to lead critical user engagement activities.

This is a chance to broaden your skillset into areas like mission awareness, technical mastery, relationship and trust building, and managing multiple expectations. As a technical leader, you'll identify new opportunities to help your clients meet their toughest program adoption challenges. Work with us as we provide the right information at the right time to support the critical priorities of our space and military intelligence client.

Essential Functions:

• Lead user engagement activities throughout the Agile development lifecycle, ensuring user perspectives influence product outcomes.
• Capture, validate, and translate user needs and operational requirements into clear, actionable stories and backlog items.
• Collaborate and act as a liaison between cross-functional teams, including product owners, engineers, and leadership, to align solutions with mission outcomes.
• Design and implement engagement strategies that align with user needs, behaviors, and feedback.
• Facilitate forums to gather and analyze user feedback from multiple channels such as surveys, reviews, and support tickets.
• Work with developer teams to incorporate insights into improvements.
• Turn user feedback into strategic action, build lasting relationships, and drive both satisfaction and business outcomes.
• Document feedback in requisite systems to track outcomes and update status to users.

Required Qualifications:

• Active TS/SCI with CI Poly
• Bachelor's degree
• 10+ years of total experience
• 6+ years of experience with user engagement, including user onboarding, UX/UI design, and product adoption
• 4+ years of experience supporting the intelligence community
• Experience working in fast paced environments where user centric insights directly influence program success
• Ability to work closely with users or operators to engage them with the requisite systems or tools, help them understand functionality and problem solve issues, interface effectively with government customers, external organizations, and internal teams, and provide resources to ensure users' needs are met, so they can maximize system capabilities
• Ability to identify and execute forums to engage users in system functions, provide information or training, and promote system benefits
• Ability to use forums to collect user feedback, adjudicate with the customer, and follow processes to route feedback to developers
• Ability to advocate for users and translate their feedback into actionable changes, stay informed with evolving user behaviors and platform trends, and persuade teams to adopt engagement-focused initiatives
• Ability to work effectively with remote teams, use available collaboration tools to ensure connection with stakeholders is consistent, and distill complex technical information into clear, logical, and concise summaries

Nice to have:

• Experience with space domain awareness
• Experience with systems engineering
• Ability to effectively brief and interface with government customers and leadership
• Possession of excellent verbal and written communication skills
• Possession of excellent organization, analytical, and interpersonal skills
• UX, Analytics, or Digital Marketing Certification

Millennial Software Solutions Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.