Market Manager

Market Manager

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we're growing! At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

Position Summary

The Market Manager reports to the Area Manager and holds a pivotal role in the Field Solutions organization as a front-line manager. The Market Manager is responsible for all aspects of the business including growth of our customer base, management and development of people, operational excellence, and the overall profitability of their assigned market.

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of assigned staff.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Key Responsibilities

• Lead a team of route salespeople to drive revenue growth through effective customer management, new business development, route schedule compliance, proper inventory handling procedures, and promoting safe driving and workplace safety.
• Mentor and contribute to the professional development of route sales/delivery personnel, fostering a culture of continuous improvement.
• Ensure the delivery of best-in-class route distribution service by upholding our operational excellence standards.
• Prioritize exceptional customer care, aiming for customer satisfaction at every touchpoint.
• Grow market share through business development and account management to maximize profitability.
• Effectively support our national accounts.
• All other duties as assigned.

Minimum Qualifications

• Minimum of a High School Diploma and/or equivalent (GED).
• Minimum of 3-5 years route sales management experience.
• Proven ability to lead and develop a strong team.
• Ability to work independently with an exceptional work ethic.
• Ability to while maintaining an outgoing and success driven personality.
• Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
• Ability to read, write and interpret basic correspondence.
• Ability to perform simple mathematical calculations: add, subtract, multiply and divide.
• Ability to operate basic office equipment: telephone system, computers, and copy machines.
• Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
• Ability to travel, as required and periodically requiring overnight stay to attend meetings, training and other work-related events as scheduled.
• Ability to successfully complete the pre-employment process.

Preferred Qualifications

• Bachelor's degree in business or a similar discipline and/or equivalent experience in a supervisory role.
• Prior supervisory experience in the beverage market and/or in route distribution.
• Prior experience using hand-held sales device tools and experience with SAP.

Physical Requirements

• The ability to safely climb up and down stairs or ramps at customer locations, and in and out of trucks.
• The ability to sit and walk for extended periods of time.
• The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
• The ability to push or pull up to 250lbs with the use of hand truck and lift equipment or product up to 55lbs.
• The ability to carry product up to 55lbs.
• The ability to maintain a valid DOT medical certificate as is required to operate regulated vehicles.