Senior Business Analyst

Senior Business Analyst - Utilities | FSM / ERP Implementations

Company: Celerity Consulting Group

Location: Remote (work from home eligible) with the ability to travel for client meetings and workshops

Salary: $100,000 - $120,000 annually DOE

Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients.

Position Overview: We are seeking a Senior Business Analyst with over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.

Key Responsibilities:

Requirements Gathering and Analysis:

• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
• Analyze and translate business requirements into functional specifications for enterprise solutions.
• Conduct gap analyses to identify areas where current systems fall short of client needs.

Solution Design and Implementation:

• Collaborate with technical teams to design solutions that align with client requirements and industry best practices.
• Assist in configuring and customizing tools to meet specific client needs.
• Develop and execute test plans to ensure solutions meet specified requirements and quality standards.

Stakeholder Communication and Management:

• Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
• Prepare and deliver presentations and reports to clients and internal stakeholders.

Process Improvement and Optimization:

• Identify opportunities to enhance client business processes through the effective use of FSM solutions.
• Recommend best practices and innovative solutions to improve field service operations and efficiency.
• Monitor solution performance and suggest enhancements based on data analysis and client feedback.

Testing:

• Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases.
• Experience logging, tracking, prioritizing and validating defects.
• Experience guiding new users through individual and collaborative UAT sessions.
• Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project.

Training and Support:

• Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions.
• Provide ongoing support to clients' post-implementation to address issues and optimize solution usage

Educational Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field required.
• Advanced degree (MBA or Master's) is preferred.

Required Skills and Experience:

• Minimum of 7 years of experience as a Business Analyst, with a focus on Enterprise Field Service Management and mobile workforce solutions.
• Demonstrated experience in requirements gathering, process analysis, and solution implementation.
• Hands-on experience with SQL to access, retrieve, manipulate, and analyze data.
• Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools.
• Strong understanding of utility operations, asset management, and field service management (REQUIRED)
• Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• Ability to travel to client sites (domestic and(or) international) as required and defined per project requirements.

Preferred Skills:

• Consulting background with experience in client-facing roles and managing stakeholder relationships.
• Proficiency in using FSM software platforms a plus.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
• Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).

The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate's qualifications and alignment with the role.

In accordance with applicable pay transparency lawsincluding but not limited to those in California, Colorado, New York, Washington, and other jurisdictionswe disclose salary ranges to promote equity and transparency. Where required by law, compensation and benefits information will be included in job postings or made available upon request.

This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws.

Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan
• Paid Time Off
• Company Holidays
• Leave of Absence
• Remote work and Flexible Work Schedules (for qualified positions)
• Employee Referral Program
• Professional Development
• Charitable Contribution Match

Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field. See full details and meet our leadership team on our website.

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans' status or other status protected by applicable law. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is open to individuals who are currently authorized to work in the United States on a full-time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time.