Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Application Support Engineer – Process Unity & DocuSign for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 6+ Months Contract
Salary: Best in the Market
Role: Application Support Engineer – Process Unity & DocuSign
Primary Skills: SaaS application administration, troubleshooting, and platform management
Role Description: The Application Support Engineer – Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support.
As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management.
Responsibilities:
- Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.
- Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.
- Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.
- Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.
- Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.
Qualifications:
- 5+ years of experience supporting enterprise SaaS applications.
- Hands-on experience administering and supporting ProcessUnity.
- Hands-on experience administering DocuSign (eSignature and/or CLM preferred).
- Experience providing L2/L3 application support in a production environment.
Education: Bachelor’s degree in computer science or any IT related field.
Experience: Minimum 2-5+ years of experience
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Application Support Engineer–Process Unity & DocuSign • Boston, MA, US
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