UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization's Scheduling Pathways and Technology Director, the Scheduling Workflow Analyst will play a crucial role in optimizing scheduling workflows to enhance efficiency and streamline processes between the PAO and UCLA Health's ambulatory clinics. The Scheduling Workflow Analyst will work closely with the Patient Access Organization leaders, Ambulatory Clinics, and the Access Systems Program Managers to document and analyze workflows against access standards and protocols, and provide recommendations on enhancements (by way of scheduling policies and technology) to optimize operational workflows.
Education
Bachelor's degree in related area and / or equivalent experience / training. required
Master's Degree preferred
Licensure/Certification
Six Sigma or Lean certification preferred
Experience
Minimum ten (10) years of health care experience preferred
Proficiency in using workflow mapping tools, such as Visio required
Experience working in clinic and call center operations required
Proven experience in process improvement and optimization within a healthcare setting required
Business applications management (e.g., Epic, Salesforce) required
Familiarity with scheduling software and call center technologies
Demonstrated ability to build consensus among a diverse group of stakeholders
Experience and comfort in delivering presentations to senior leadership
Proven understanding and articulation of clinic operational key performance indicators
Skills
PROBLEM SOLVING AND DECISION MAKING
Strong analytical skills and attention to detail with the ability to interpret data and identify actionable insights
Ability to strategically plan and set realistic and impactful goals
Demonstrated change management skills
Excellent project management skills
Develops workforce strategies and plans to meet changing business needs
Ability to organize and prioritize workload to meet deadlines
Likes to stay current on all contact center technology through program attendance, networking with peers in professional organizations, and other avenues
INTERPERSONAL SKILLS
Champions a compelling vision and works collaborative across diverse teams through transitions to new achievements
Ability to build strong relationships with administrators, IT professionals, clinical providers, and care teams
COMMUNICATION SKILLS
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Capable of communicating through formal presentations, reporting to senior leadership both within and outside of the organization
Capable of acting in the capacity of a public liaison for the central access and the organization, helping to build and maintain relationships in the community and represent the organization's brand
OTHER
Ability to perform role with minimal supervision, notice, or direction to identify and resolve problems and meet performance goals
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Scheduling Workflow Analyst- Patient Access Organization • Los Angeles, CA, United States
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