Commercial Operations Director

Commercial Operations Director

Marketing Full time Americas - North America - United States - Miramar - AF Miramar FL

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win adapting quickly in an everchanging world and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Description

About the role

The Commercial Operations Director role reports to the Vice President of Global Commercial Excellence within Amcor's Global Growth Team. The role serves as a business partner to Amcor's Sales & Marketing teams globally, driving commercial effectiveness, growth, and excellence. This role identifies key commercial priorities and proposes, aligns, and builds pragmatic, scalable commercial solutions by leveraging systems, tools, data, and cross-functional collaboration. This leader ensures global alignment of processes and capabilities while enabling commercial teams to operate with greater efficiency, consistency, and customer focus.

Key Job Accountabilities

• Act as a commercial business partner to global Sales & Marketing teams, identifying priorities and enabling delivery of strategic growth initiatives that drive organic sales growth and profitability
• Drive commercial performance through pipeline optimization and data-driven insights, improving pipeline size, quality, velocity, and win rates
• Lead implementation and adoption of scaled processes, systems, and tools (including CRM and AI-enabled capabilities) to increase efficiency, visibility, consistency, and sales impact per seller
• Enable standardized KPIs, reporting, and ways of working, reducing administrative complexity and increasing seller productivity and time in front of customers
• Generate and translate market, customer, and competitive insights into actionable strategies that improve win rates, cross-selling, and overall growth outcomes
• Improve the end-to-end customer experience and buy/sell journey, increasing conversion, retention, customer value, and Voice of Customer outcomes
• Lead and support change initiatives and capability building, strengthening commercial skills, accelerating tool adoption, and enhancing overall team effectiveness
• Scale and standardize development and deployment of commercial tools, systems, and solutions to ensure consistent, global ways of working

Qualifications/Requirements

• 10+ years of relevant commercial experience (sales operations, strategy, marketing, pricing, or related fields)
• Bachelor's degree required; advanced degree preferred
• Background in B2B, manufacturing or packaging environments, with strong commercial acumen
• Strategy consulting experience is an advantage
• Functional knowledge of sales capabilities, AI-enabled tools, data, Salesforce (strong hands-on capabilities), digital transformation, and change management
• Demonstrated track record of delivering measurable business impact
• Experience leading in a matrix organization, including indirect leadership
• Ability to influence and align stakeholders using data, insights, and business context
• Proven capability to connect strategy to practical, scaled execution

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)