Process Improvement Specialist

Process Improvement Specialist

Extraco Banks is seeking a detail-oriented, analytical, and solutions-driven Process Improvement Specialist to support enterprise workflow automation, operational efficiency, and continuous improvement initiatives. This role designs, develops, and optimizes workflows within systems such as Enterprise Workflow (EWF), Nintex Workflow Cloud (NWC), and Teslar. The ideal candidate is technically skilled, self-motivated, and thrives in a collaborative environment that values innovation, accuracy, and process excellence.

What You'll Do

• Design, develop, and deploy automated workflows across EWF, Nintex Workflow Cloud, and Teslar.
• Build and maintain automation solutions including Nintex RPA scripts and Teslar workflows.
• Develop and implement automation solutions using the Q2 SDK for online banking enhancements.
• Create intuitive digital forms to support business needs and improve user experience.
• Produce detailed process flow diagrams and technical documentation.
• Prepare system specifications, procedural guides, and training materials.
• Support standardization of processes across business units.
• Perform pre- and post-implementation testing to validate workflow functionality and performance.
• Troubleshoot defects and implement enhancements based on stakeholder feedback.
• Write and execute SQL queries; maintain data tables supporting workflow operations.
• Monitor and manage workflow case queues across platforms.
• Provide ongoing technical support for Enterprise Workflow issues.
• Work closely with business units to understand needs and translate them into workflow solutions.
• Support "Lean 2 Green" submissions with technical analysis and process redesign.
• Assist end users through training, onboarding, and quarterly workflow education sessions.

What We're Looking For Required Qualifications

• High School Diploma required
• Computer Science/Computer Engineering degree or equivalent technical education
• Bachelor's Degree in Business, Information Systems, Computer Science, or related field preferred
• Lean Six Sigma Black Belt or Green Belt certification preferred
• 3+ years workflow or RPA experience
• 3+ years process analysis experience (preferred)
• 5+ years banking or financial services experience (preferred)

Required Skills & Abilities

• Strong commitment to operational excellence and positive customer experience
• Advanced analytical and problem-solving skills with meticulous attention to detail
• Proven ability to interpret API documentation, SDK specifications, and technical requirements
• Ability to create detailed process flow diagrams and comprehensive documentation
• Strong written and verbal communication skills
• Self-directed learner with the ability to master new technologies quickly
• Effective collaborator with strong initiative and accountability
• Excellent project management and organizational skills

Why Extraco?

Extraco Banks is committed to innovation, efficiency, and employee development. You'll join a collaborative team that values technical curiosity, continuous improvement, and meaningful contributions to organizational success. We empower our employees with growth opportunities, modern tools, and a supportive culture.

Work Environment & Physical Requirements

• Primarily office-based role with extended periods of sitting or standing
• Frequent use of standard office equipment (computer, phone, copier)
• Occasional travel to branches, trainings, and meetings
• Visual acuity required for digital workflows, data review, and documentation
• Occasional lifting of 1015 lbs (equipment, materials, or supplies)

Additional Employment Requirement

Must open and maintain a checking or savings account with Extraco Banks as a condition of employment.

Equal Opportunity Employer

Extraco Banks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive, respectful, and equitable workplace.