Location: Hybrid in Inglewood, CA 90302 with 2 days/week at the office
Company Overview: 7th Avenue is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call "The World's Greatest Modular Sofa" that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, memory foam cushions, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more.
We are currently looking for an Operations Associate who will be responsible for primarily managing the customer communication within the Operations Team. Secondary responsibilities will be to manage the allocation and fulfillment of our showroom, marketing, and customer replacement orders. The ability to utilize quickly changing systems and processes will be a key long term success factor for this position.
Ensure all outbound Showroom, Marketing, and Replacement orders are shipped on a timely basis. No late orders where inventory is fully allocated. Daily review of inventory availability and ensuring showroom, marketing, and customer replacement orders are allocated. Assist in monitoring inventory levels to ensure adequate stock is maintained. Complete order requests and modifications from all parts of the company (Sales/Marketing/Concierge). Communicate with a sense of urgency to our warehouse and management team. Assist in updating appropriate operational SOPs. Meet our Inbox 0 KPI where we respond to all inquiries by the end of the day. Maintain accurate records and databases related to operations. Ensure the timely completion of tasks and projects. High level of order auditing to ensure goals and objectives are met. Continuous improvement recognition of current processes to ensure constant efficiencies are being brought to the position.
2+ years of experience in an operational role. Excellent communication skills - both written and verbal - with an extra emphasis on spelling and grammar are of the utmost importance. Bachelor's degree in business, operations management, or a related field (preferred). Experience in operations coordination or a similar role. Strong organizational and time management skills. Excellent written and verbal communication skills. Proficiency in MS Office Suite and other relevant software. Ability to analyze data and generate reports. Detail-oriented with a focus on accuracy. Problem-solving and critical-thinking abilities. Ability to work independently and as part of a team. Knowledge of logistics and supply chain management is a plus. Technically Proficient/Experience with Google's suite of tools, NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack or similar tools. Team player with a strong positive attitude. Be a creative problem solver that is the internal champion for our customers.
Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Vision insurance Company 401(k)
Schedule: 8 hour shift Sunday - Thursday
Ability to commute/relocate: Inglewood, CA 90302: Reliably commute or planning to relocate before starting work (Required)
Experience: Operations: 2 years (Required)
Operations Associate • Inglewood, CA, United States
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