The Print Customer Program Manager will assist in planning and implementing sales to specific major accounts to retain client's business and grow those opportunities. This will be accomplished by learning what their client's goals are and helping their clients achieve them.
Manage portfolio of customers' account contract, program parameters, compliance and documentation including: terms and conditions updates, pricing renewals, customer program communication, incremental business onboarding, program changes, and e-business projects. Serve as key contact for tactical account issues both external and internal. Heavy collaboration with Sales, Customer Service, Operations, Tax, Legal, Credit, Finance etc. Strengthen relationships with key customer contacts and driving corporate business partnerships. Manage account financial performance metrics to ensure maximum profitability, leveraging departmental price management process and tools. Develop customer visits or sales meeting presentation strategy utilizing tools such as QBR's, CBR reporting and Power Point presentations. Interact on internal/external conference calls with sales and field support teams. Continuously grow and develop a customer account base of increasing size and complexity. Participate in sales growth and profitability and/or cost savings initiatives under the direction of segment lead or sales leadership.
Additional Responsibilities & Qualifications:
Work Experience:
5-10 years of related job experience.
Education:
Bachelor's Degree Preferred
What We Offer:
About Veritiv:
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers.
Print Customer Program Manager • Downey, CA, United States
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