Certified Medical Assistant (CMA)

Certified Medical Assistant

QuarterLine (QL), a Planned Systems International (PSI) Company, is seeking a skilled Certified Medical Assistant (CMA) to join our team at Carl R. Darnall Army Medical Center (CRDAMC), Fort Hood, TX. In this role, you will provide comprehensive clinical and administrative support in a fast-paced, 24/7 teaching hospital, assisting healthcare providers with patient examinations, treatments, diagnostic procedures, and daily clinic operations while delivering high-quality, patient-centered care in accordance with Government standards and established clinical protocols.

The ideal candidate will demonstrate strong clinical support skills, attention to detail, and the ability to thrive in a dynamic healthcare environment, along with excellent communication, customer service, and interpersonal abilities. This role is essential to supporting healthcare providers, ensuring efficient clinic operations, and delivering compassionate, high-quality care to service members, retirees, and their families across a variety of primary and specialty care settings.

Essential Functions and Job Responsibilities

To be an effective medical assistant, contract workers need a variety of medical, administrative, and interpersonal skills. CMAs must be able to perform both clinical and administrative duties in a complex and potentially fast-paced environment. Employs a unique blend of technical and human skills to effectively support physicians, patients, and hospital staff. A CMAs role combines administrative tasks with clinical duties. Performs nonprofessional nursing care, appointment clerical functions, receptionist duties, and record keeping tasks associated with patient care and treatment, or a combination of functions as required.

Clinical/Technical Duties:

• Perform basic medical assistance and procedures for patients.
• Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.
• Complete screening, obtain, and document patient's current medical history, drug history, chief complaints, allergies, and vital signs on the correct form or in the correct systems.
• Vital signs may include blood pressure, pulse, respirations, temperature, height, weight, measures, and records intake and output; and assembling needles and syringes.
• Assisting physicians, providers, nurses, and other health care staff with patient examinations/medical procedures when needed.
• Perform basic medical procedures such as changing dressings/bandages and drawing blood.
• Perform wound care by applying and removing bandages, binders, simple dressings, casts, slings, and hot and cold packs.
• Obtains pulse oximeter readings and notifies registered nurse of abnormal readings per protocol.
• Administers oxygen with mask or nasal prong.
• Applies antiseptic solution for immunizations/skin testing.
• Assist patients in walking, moving, and changing positions.
• Assist with patient check-ins, screening, admissions, discharges, and transfers as directed.
• Perform diagnostic procedures and schedule lab tests when ordered.
• Prepare examination rooms prior to patient's arrival.
• Maintain examination room stock supply levels and perform routine maintenance of examination rooms.
• Complete lab and x-ray requisitions in accordance with clinic policies physician order.
• Collect blood and other specimens.
• Report on changes in patient condition to medical staff.
• Administering medications, including injections under supervision of license staff (Provider, RN, LVN).
• Explaining treatment procedures to patients, preparing patients for examinations.
• Instruct patients and families on various subjects, such as the proper procedure or following receipt of immunization in accordance with established protocols.
• Sanitize and disinfect commonly used equipment.
• Sterilize instruments, sterilize soiled equipment, and prepare patient rooms.
• Performs general maintenance duties including cleaning and arranging supply carts, clean and sort supplies, instruments, and equipment.
• Reports on deficiencies in supplies and equipment.
• Clean utility rooms.
• Handle linen according to infection control policies.
• Must have excellent communication and customer service skills.

Administrative Duties:

• Receive requests for appointments by telephone, in person, and/or by email.
• Verifies patient's eligibility for treatment (TRICARE enrollment, Defense Eligibility Enrollment Reporting System (DEERS) check, ID card, etc.).
• Verifying patients' insurance information.
• Book appointments through referral or patient appointment system.
• Schedules and reschedules patients received and/or referred for treatment to Health Care Provider by protocol.
• Interview patients for appointments referring to other medical specialty clinics by protocol.
• Schedules appointments with the appropriate clinic and health care provider dependent on patient disposition, complaint or symptoms, or services requested.
• Ensure all treatment requested by the care provider has been scheduled and reschedule appointments when necessary.
• Coordinates scheduling to avoid conflicts in different clinics or other medical treatment facility schedules.
• Ensures appointments are timely and in accordance with physician's request.
• Explain instructions to be observed or test preparations to the patient prior to appointment for certain procedures or exams.
• Refers patients to other clinics or specialty areas as required.
• Determines action required on consultations such as 72 hours, ASAP, or routine.
• Explains procedures/criteria that must be met for making patient appointments, obtaining refills on medications, etc. and other general information.
• Document and file patient information in clinical systems as required.
• Arranging for hospital admissions and laboratory services if required.
• Refers patient to appropriate staff member.
• Obtains information required to determine appropriate action based on the policies, procedures, and operation of the specific clinic or services involved.
• Annotates patient report, stamps form(s) and gives patient's record to nursing personnel.
• Maintains record of patients seen by each care provider.
• Attempt to calm disgruntled patients and to resolve complaints of administrative nature. Refers unresolved complaints to lead, charge RN, department chief or their designated representative.
• Operates automated data processing and computer equipment to input, store, revise, and print data related to appointments, care provider schedules, and templates and make entries in clinical systems.
• Reviews and maintains appointment logs for each health care provider for prescribed schedule cycle.
• Under the direction of the Lead or Charge RN, maintains physician or provider schedules with preference indicated for specific activities and blocks off times of non-availability.
• Welcome and greet patients/customers in customer friendly manner.
• Receives telephone calls, patients, and visitors to the medical facility, ascertains the nature of the call or visit, obtains identifying information and determines the nature and urgency of the patient's request.

Minimum Requirements

• US Citizen
• Certification: Current CMA certification from the American Association of Medical Assistants (AAMA), American Registry of Medical Assistants (ARMA), or another approved national/state accrediting body.
• BLS (American Heart association or Red Cross)
• Education: Graduate of a medical assistant program accredited by CAAHEP, ABHES, or a formal U.S. Armed Forces medical training program.
• Experience: Minimum 1 year of post-graduate clinical and administrative experience within the past 2 years, demonstrating hands-on proficiency in patient care and medical office operations.

Additional Information

• Must pass TB Test
• Subject to a background/security investigation
• Willingness to comply with DHA vaccination requirements.
• Willingness to complete a physical examination
• Pre-employment drug screening
• Required to wear PPE during performance of services.
• Walking, long periods of standing, stretching, crouching, bending, stooping, lifting to 50lbs, lifting over 50lbs with assistance.
• Exposure to infections disease; toxic, hazardous, or irritating chemicals; carcinogenic materials; noxious fumes; flammable liquids; radiation; pathogenic bacteria