Job Description
: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.The Opportunity:The Data & Reporting Analyst is responsible for developing maintaining and optimizing reporting solutions that provide actionable insights to business leaders in the Stop Loss Claims team. This role supports data driven decision making across operations by identifying anomalies, automating manual processes, and enabling business leaders with evidence-based insights to optimize operations and reduce costs. The Analyst partners closely with Stop Loss business stakeholders to translate data into insights, automate reporting processes and improve overall efficiency through analytics and visualization tools.How you will contribute:Data Analysis & Insights
Develops and deploys SQL-based reporting and statistical models using Power Query, VBA, Excel and Python
Analyze large datasets to identify trends, anomalies, and opportunities for operational improvement
Support business decision-making through ad hoc analyses and structured reporting
Translate complex data into clear, actionable insights for leadership
Reporting & Dashboard Development
Partners with the COE Reporting team to enhance and improve Stop Loss Claims dashboard
Ensures data accuracy, dashboard uptime, and data freshness across all reporting systems
Completes timely reporting and analysis requests with rigorous data quality validation
Documents methodologies and maintains comprehensive records of reporting processes
Data Management & Quality
Validate, cleanse, and maintain data integrity across multiple sources
Support data governanace and ensure adherence to data standards and definitions
Partner with IT and data teams to resolve data issues and improve data pipelines
Process Improvement & Automation
Identify opportunities to automate manual reporting processes and streamline workflows
Implement data solutions that improve efficiency and reduce redundancy
Support continuous improvement initiatives through analytics and performance tracking
Performs root cause analysis to identify systemic inefficiencies and operational bottlenecks
Stakeholder Collaboration
Work closely with business leaders to define reporting needs and requirements
Provide ongoing support for reporting tools and troubleshoot user issues
Present findings and recommendations to leadership in a clear and concise manner
Engages with leadership, IT teams, and business teams to facilitate data interpretation, present evidence-based recommendations, and resolve technical and operational constraints
Escalates significant data and reporting inaccuracies, anomalies, and strategic requests requiring new data sources or system integration to management
Bachelor's degree in a quantitative field (Computer Science, Data Science, Statistics, Mathematics, Engineering, Economics, Actuarial Science, or Business Analytics) OR equivalent professional experience demonstrating competency in data analysis and analytics
2–3 years of experience in data analysis, business intelligence, or analytics
Demonstrated proficiency with SQL including query optimization, complex joins, and performance tuning
Proficiency with at least one programming language (Python, R, or similar)
Experience building dashboards or reports using visualization tools (Tableau, Excel)
Familiarity with statistical analysis and forecasting concepts
Advanced Excel skills including complex formulas, pivot tables, and data manipulation
Expertise in data visualization and self-service dashboard development
Knowledge of statistical foundations including forecasting methodologies, regression, and time-series analysis
Preferred: Insurance and claims operations business acumen
Understanding of inventory management and demand planning principles
Ability to translate technical findings for non-technical stakeholders
Strong analytical thinking and problem-solving capabilities
Attention to detail and commitment to data accuracy
Effective communication and stakeholder collaboration skills
Job Category:
Business Analysis - ProcessPosting End Date:
30/07/2026Data & Reporting Business Analyst • Baltimore, Maryland
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