Technical CX Marketing Manager

Technical CX Marketing Manager

Raleigh, North Carolina; Santa Clara, California

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

As our Technical CX Marketing Manager, you will drive the technical positioning, messaging, and go-to-market strategy for Everpure's global services and customer lifecycle portfolio. Sitting at the strategic crossroads of product, services, and sales, your mission is to translate complex infrastructure capabilities into compelling, high-impact value narratives that accelerate revenue growth and service adoption. Crucially, you will serve as the primary liaison between the Customer Experience (CX) organization and Product Marketing, aligning product roadmaps with integrated, services-led solutions that help our enterprise customers effortlessly modernize, scale, and optimize their data clouds.

What You'll Do

• Architect Technical Positioning & Messaging: Author differentiated value propositions and technical narratives for our Advanced and Lifecycle Services, positioning them seamlessly within hybrid, multi-cloud, and AI-driven environments to maximize customer outcomes.
• Orchestrate CX Sales Enablement & GTM Assets: Design, build, and deploy high-impact technical sales toolsincluding deep-dive solution briefs, tactical competitive battlecards, architectural blueprints, and use-case playbooksto equip field teams with bulletproof objection-handling techniques.
• Bridge CX & Product Marketing Ecosystems: Act as the strategic liaison between CX and Product Marketing, embedding real-world services delivery and customer insights directly into core product launches and integrated marketing campaigns.
• Craft End-to-End Solution Architecture Narratives: Develop compelling technical stories detailing how our lifecycle services unify across enterprise storage platforms and major ecosystem partners (such as AWS, Azure, Nutanix, and OpenShift) to accelerate platform modernization and infrastructure migrations.
• Quantify Enterprise ROI & Business Impact: Translate advanced technical service capabilities into measurable, board-ready business outcomes, focusing on quantifiable cost reductions, performance optimizations, and risk mitigations.

What You Bring

• Technical Marketing & Engineering Fluency: Proven experience leading technical marketing, product marketing, or solutions engineering strategies within the enterprise storage, multi-cloud (AWS, Azure), or container virtualization (Kubernetes, VMware, OpenShift) domains.
• Services & Customer Lifecycle Expertise: Specialized background in articulating the technical value of advanced professional services, customer success models, or outcome-based subscription architectures.
• Cross-Functional Influence & Liaison Mastery: Exceptional relationship-building and communication skills, with a track record of driving consensus across technical delivery teams, product management, and executive stakeholders.
• Strategic Technical Storytelling: A natural ability to synthesize complex, low-level technical infrastructure designs into intuitive, executive-level business value stories that build customer trust and accelerate pipeline growth.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara or North Carolina office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$122,000 - $230,000 USD

What You Can Expect From Us:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology, Fortune's Best Workplaces in the Bay Area, and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations and Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

Our Commitment to a Strong and Inclusive Team: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.