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Envoy Air
Supervisor, Airport ServicesEnvoy Air • Pittsburgh, PA, United States
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Supervisor, Airport Services

Supervisor, Airport Services

Envoy Air • Pittsburgh, PA, United States
4 days ago
Job type
  • Full-time
Job description

Job Title: Supervisor - Airport Services

Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

Responsibilities:

  • The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
  • Supports the Manager in meeting operational performance targets and monitoring the station operation budget
  • Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
  • Reviews and standardizes procedures to improve efficiency within the operation
  • Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
  • Investigates and resolves customer service issues as well as operation issues
  • Participates on operational conference calls, station audits and prepares various reports
  • Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
  • Maintains records such as time and attendance, personnel files and performance
  • Will provide guidance to the team on performance issues as well as coach and counsel employees.
  • As necessary, the Supervisor will work in the operation during peak or irregular periods

Qualifications:

  • Minimum Age: 18
  • High school diploma or GED equivalent
  • College coursework or college degree desirable
  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
  • Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
  • Proven leadership and analytical skills
  • Ability to effectively and efficiently manage multiple and often competing priorities
  • Demonstrated ability to communicate verbally and in writing
  • Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
  • Possess the legal right to work in the United States
  • Must be able to read, write, fluently speak and understand the English language
  • Previous working experience in a team lead, supervisory or managerial role preferred
  • Minimum one year customer service experience preferred
  • Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
  • Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

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Supervisor, Airport Services • Pittsburgh, PA, United States

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