Talent.com
Revel Staffing
IT TechnicianRevel Staffing • Cleveland, Ohio, United States
No longer accepting applications
IT Technician

IT Technician

Revel Staffing • Cleveland, Ohio, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Key Responsibilities

  • Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
  • Provide first-level technical support for common IT issues, including:
    • Password resets and account lockouts
    • EMR/EHR and healthcare application access issues
    • VPN, email, and connectivity problems
    • Basic software and hardware troubleshooting
  • Follow documented procedures, knowledge base articles, and internal support workflows
  • Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
  • Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
  • Provide professional, patient, and customer-focused support to users of varying technical skill levels
  • Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
  • Support increased ticket and call volume during peak periods, system updates, and special projects
  • Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

  • High school diploma or GED required
  • Active HIPAA compliance credential or training required
  • 1+ year of IT help desk, service desk, technical support, or related experience preferred
  • Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
  • Strong verbal and written communication skills
  • Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
  • Strong attention to detail and ability to accurately document support activity
  • Ability to handle confidential information with professionalism and discretion


Create a job alert for this search

IT Technician • Cleveland, Ohio, United States

Similar jobs

IT Field Technician

Flynn GroupIndependence, OH, US
Full-time

Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after... Show more

Hands-On Director of IT

Riverside RecruitingMaple Heights, OH, United States
Full-time

One of the companies that I recruit for is looking for a:Hands-On Director of ITValley View, OhioCompany : 10locations Growing company Great work-life balance Friendly and supportive culture Variet... Show more

 • Promoted

Online Survey Taker. Earn up to $25 per survey. - Remote - Hough

Earn HausHough, Ohio, United States
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more

 • Promoted

SHE Manager Technical Center

SynthomerAkron, OH, United States
Full-time

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and prote... Show more

 • Promoted

Floor Technician

SodexoCLEVELAND, OH, US
$18.00 hourly
Full-time

UNIVERSITY HOSPITALS CLEVELAND MEDICAL CENTER - 10261005.Varying shifts, days/hours (open availability preferred).More details will be provided during the interview process.Working with Sodexo is m... Show more

Data Center Technician United States Onsite

RM Staffing B.V.Akron, OH, US
$25.00–$35.00 hourly
Full-time

This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Rates vary based on experience level and project complexity.Emergency and after-hours work m... Show more

Physician (MD/DO) - Internal Medicine - General/Other - $250,000 to $270,000 per year in Ohio

LocumJobsOnlineAll Cities, OH, US
$250,000.00 yearly
Full-time +1

Doctor of Medicine | Internal Medicine - General/Other.LocumJobsOnline is working with CompHealth to find a qualified Internal Medicine MD in Ohio!.Columbus, OH is a thriving city with a robust hea... Show more

 • Promoted

Consumer Research Panel Member

GL IncCleveland Heights, Ohio
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Pharmacy Technician - Entry Level Training Program

Dreambound Inc.East Cleveland, Ohio, US
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Medication Technician - PRN - Arden Courts Bath

Arden CourtsAkron, OH, United States
Full-time

Location Arden Courts of Bath, Akron, OH, 44333, United States.Job Category Resident Care Support. Show more

 • Promoted

Senior IT Auditor / Lead IT Auditor

TekfortuneAkron, OH, United States
Full-time +1

Senior IT Auditor / Lead IT Auditor.Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad ra... Show more

 • Promoted

Travel CVOR Tech - $2,686 per week in Ohio

AlliedTravelCareersAll Cities, OH, US
$2,686.00 weekly
Full-time

AlliedTravelCareers is working with Rose International to find a qualified CVOR Tech in Ohio!.Rose International is seeking a CVOR Tech for a travel assignment in Ohio to start ASAP.This assignment... Show more

 • Promoted

IT Director - Digital Platform Services (hybrid-remote)

Nanosoft ConsultingCleveland, OH, United States
Remote
Full-time

IT Director - Digital Platform Services (Hybrid-Remote).Cleveland, Ohio, United States.The Director, Digital Platform Services will represent Digital Technology by leading the delivery of digital f... Show more

 • Promoted

Technician

National Seating & Mobility, Inc.Brookpark, OH, United States
Full-time

Full-time Opportunity 8-hour shift (day) Monday - Friday Competitive Pay The Technician at National Seating and Mobility brings our shared mission to provide mobility needs to our clients to life.I... Show more

 • Promoted

Direct Support Professional - Weekend Only Shifts (every / every other)

HELP Foundation, IncEuclid, OH, United States
Part-time

HELP Foundation has served people with intellectual and developmental disabilities for more than 60 years.We provide residential, employment, transportation and day support services for adults and ... Show more

 • Promoted

Lead Appliance Repair Technician

Mr. ApplianceAkron, OH, US
Full-time

Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Woul... Show more

Maintenance Engineer Technician - Part Time

Hotel Indigo Cleveland DowntownCleveland, OH, United States
Part-time

Welcome to Pyramid Global Hospitality, where people come first.As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environmen... Show more

 • Promoted

Information Technology Professional (IT Support)

U.S. NavyFairlawn, OH, United States
Full-time

Job Title :Information Technology Professional (IT/CTN/IS) Category / Component :Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialist... Show more

 • Promoted

M&A I&D IT Manager

DeloitteCleveland, OH, United States
Full-time

This position is aligned with the Core Talent Model.Deloitte is committed to providing reasonable accommodations for people with disabilities.If you require a reasonable accommodation to participat... Show more

 • Promoted

Fiber Technician - Akron, OH

MetronetAkron, OH, United States
Full-time

Love Your Mondays again!Join the Future of Connectivity with Metronet!We have an immediate opening for an energetic; Fiber Technician in Akron, OH!As a Fiber technician you will be responsible for ... Show more