Sustaining Engineer

Job description Lincoln Technology Solutions (LTS) is seeking a highly driven and technically strong Sustaining Engineer to support customer issue resolution, product reliability investigations, production engineering support, and electrical design activities across LTS display and control platforms. This role is an engineering position with significant interaction across Quality, Manufacturing, Electrical Engineering, Software Engineering, suppliers, and customers. The ideal candidate has a strong electrical engineering background, hands-on troubleshooting capability, electrical design experience, and experience operating in quality-heavy product environments such as ISO 9001, medical, or manufacturing quality settings. This role is best suited for an engineer who is comfortable working closely with Quality while maintaining technical ownership of engineering investigations, root cause analysis, corrective actions, reliability concerns, and production issue resolution. The Sustaining Engineer will report to the VP of Engineering. About Lincoln Technology Solutions Are you ready to start the next chapter in your career with a business that has a casual company culture, connects with its employees, and understands the importance of a positive work-life balance? If the answer is yes, then LTS is eager for you to join our team and help you fill those pages! Lincoln Technology Solutions is a quickly growing design services and display manufacturing company, focused on creating innovative solutions with unrivaled optical performance. We have in-house engineering expertise in all disciplines with prototype manufacturing in Cary, NC. We pride ourselves on offering the flexibility, agility, and creativity that our customers cannot find with other companies that offer similar services. All our solutions focus on solving our customer’s challenges with a cost-effective, high-performance, manufacturable product. Key Responsibilities Customer Issue Resolution and Engineering Support Serve as an engineering point of contact for customer technical issues, product concerns, and field escalations Lead and support technical investigations related to electrical performance, reliability, manufacturing defects, and customer-reported failures Work cross-functionally with Quality, Manufacturing, Electrical Engineering, Software Engineering, and external partners to identify root cause and drive corrective action Provide clear technical communication to internal stakeholders, customers, and suppliers Support customer-facing technical discussions, including issue reviews, investigation updates, and resolution planning Product Reliability and Quality Investigation Support Provide engineering support for reliability analysis, failure analysis, and product quality investigations Support root cause and corrective action activities, including 8D, CAPA-style investigations, and related documentation Apply familiarity with ISO 9001, medical product environments, manufacturing quality processes, APQP/PPAP, FMEA, and corrective action methods Review product history, test data, manufacturing data, schematics, layouts, BOMs, and system behavior to determine likely failure modes Partner with Quality to ensure investigations are technically sound, well documented, and effectively closed Electrical Design and Product Support Support electrical design activities for new products, sustaining projects, product updates, and customer-specific modifications Create, review, and update schematics and PCB layouts using Altium Designer Design and modify mixed-signal, analog, and digital circuits to support display systems, control electronics, test platforms, and production hardware Support hardware platforms containing MCUs, FPGAs, high-speed video/display interfaces, LED backlight controls, serializers, video bridges, and associated control systems Evaluate component selections, BOM changes, alternate components, and design updates for performance, manufacturability, reliability, and long-term availability Collaborate with Electrical, Software, Firmware, Mechanical, Quality, and Manufacturing teams to implement robust design solutions Generate and maintain clear engineering documentation, design records, test results, and supporting technical materials Hands-On Electrical Engineering Contribution Perform hands-on electrical debug, PCB troubleshooting, and system-level failure analysis Review schematics, PCB layouts, BOMs, and design documentation to support troubleshooting, design changes, and product improvement Support hardware bring-up, validation, and production readiness activities Support EMC testing, reliability testing, manufacturing test, and validation activities Investigate component obsolescence, component substitutions, and production support issues Work with manufacturing teams to resolve build, test, yield, and process-related concerns Identify design, process, or documentation improvements that reduce recurring issues and improve product robustness Manufacturing, Supplier, and Global Partner Interface Collaborate with overseas suppliers, manufacturing partners, and engineering teams Support supplier-related technical investigations, design updates, and corrective actions Maintain effective communication with international engineering and manufacturing teams Travel internationally as required Required Qualifications Bachelor of Science in Electrical Engineering or Computer Engineering 5-10 years of professional electrical engineering experience Strong hands-on electrical troubleshooting and root cause analysis capability Experience with electrical design, schematic capture, PCB layout, and design documentation Experience working in a quality-heavy engineering or manufacturing environment Experience supporting product reliability investigations, failure analysis, and corrective actions Familiarity with ISO 9001, medical product environments, manufacturing quality practices, APQP/PPAP, 8D, FMEA, and root cause/corrective action methods Experience with schematic review, PCB troubleshooting, hardware debug, and system-level analysis Experience supporting manufacturing test, reliability testing, EMC testing, or production issue resolution Strong technical communication skills with the ability to interface directly with customers, suppliers, and internal teams Ability to work effectively across Engineering, Quality, Manufacturing, and external partners Willingness to travel internationally Preferred Qualifications Experience with display systems, embedded systems, or electronic control platforms Experience with high-speed digital interfaces, MCUs, FPGAs, LED backlight control, or video/display electronics Experience with communication protocols such as I2C, SPI, CAN, or USB Experience with display interfaces such as DisplayPort, eDP, MIPI, HDMI, or LVDS Experience working with overseas manufacturing or engineering partners Experience in medical, automotive, aerospace, or other highly controlled product environments Experience supporting New Product Introduction (NPI), transition-to-production, and post-launch product support activities The Ideal Candidate is A hands-on electrical engineer who enjoys solving complex technical problems Comfortable supporting both design engineering and post-launch product support Comfortable working at the intersection of Engineering, Quality, Manufacturing, and Customer Support Disciplined, detail-oriented, and highly accountable Strong in root cause analysis, electrical debug, and technical documentation Effective in customer-facing technical conversations Comfortable operating in a fast-paced, high-expectation environment Focused on preventing recurring issues through sound engineering practice PI285589386