Avaya Engineer

Job Title: Avaya Engineer Location: Charlotte,NC Work Arrangement:3days in Office (Hybrid ) Client Industry: Banking Duration: 12 -18 months Contract Schedule: Monday to Friday QUICK INTERVIEW !! About the Role We are hiring an Avaya Engineer Day to Day: The position will reside in Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions. Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs. Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server. Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team. Directly support business initiated projects. Direct and communicate with leadership on status of programs and open issues. Develop ROM/SOW quotes for projects for equipment placement, licensing Must Haves: 8+ years of Call Center Experience Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager Avaya Communication Manager is a MUST and the need to be STRONG Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft Knowledge of CTI, LAN/WAN, and switches and routers SIP understanding Hourly Rate: 65$-70$ per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Pritam Palai at pritam.palai@collabera.com for more information. We look forward to speaking with you!