To supervise, assign, review, and participate in the work of staff responsible for shelter operations and supervisor responsible for field operations. To provide a wide variety of highly responsible and complex administrative and supervisory duties in the coordination of Animal Services; to provide professional and timely public service assistance to the general public, internal and external partners; and oversee staff in providing animal care, facility cleanliness and hygiene.
All behaviors comply with the Code of Conduct & Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.
Participate in the selection of Animal Services staff; provide or coordinate staff training; provide timely, accurate and thorough Performance Reviews for supervised employees; ensure all personnel have appropriate certifications to perform animal services activities; work with employees to correct deficiencies; implement discipline procedures; maintain personnel records as required.
Coordinate the organization, staffing and operational activities for Animal Services. Oversee and direct the humane care and control of animals including the impound, quarantine, euthanasia and disposition of animals.
Participate in the development and implementation of goals, objectives, policies, and priorities for Animal Services; identify resource needs; recommend and implement policies and procedures; administer personnel actions through subordinates to ensure compliance with City policies and procedures.
Promptly respond to and resolve resident complaints and inquiries.
Monitor the maintenance of records regarding the Animal Services Division activities including, but not limited to, the number and type of calls received, the number and type of animals picked up; and the preparation of statistical reports.
Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; and implement improvements.
Monitor Animal Services Division compliance with applicable laws, rules and regulations related to providing humane animal control services.
Prepare and/or ensure the preparation of various reports on operations and activities including injury reports, court reports and bite records.
Remain on call to respond to emergency situations and coordinate and assign work as necessary.
Coordinate the implementation of education programs including making presentations on television, visiting schools and advertising animal care programs in the newspaper.
Serve as a Notary Public; notarize a variety of documents related to City business.
Attend various meetings and take, transcribe and prepare minutes as appropriate; prepare agendas and associated materials.
Monitor the use of City equipment.
Assist with and perform the humane euthanasia of animals when necessary.
Perform other duties as assigned.
Testify in court as necessary.
Associate's degree from an accredited college, university, or vocational school. One year of supervisory experience. Professional-level work experience may substitute for an associate's degree requirement. One year of professional-level work experience may be substituted for each year of required education, up to a maximum substitution of two years. A high school diploma or GED is required when substituting professional-level work experience for the associate's degree requirement. At least three years' experience in animal services, animal welfare or another animal-handling profession. Requires a valid driver's license. Certified by the Texas Department of State Health Services for Advanced as an Animal Control Officer or ability to obtain certification within 6 months of employment. Certified by the Texas Department of State Health Services for Euthanasia Technician
Sunday - Thursday 9AM-6PM
Animal Services Operations Supervisor • Mesquite, TX, United States
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