Central Services Director

Job Title

The purpose of this job is to manage all departmental operations of the Central Services Department and its divisions, which include Administration, Facilities Management, Fleet Management, Internal Support, and Landscape Management.

Job Description

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Service Delivery and Operations Management Leads customer-focused divisions including Facilities Management, Fleet Management, Landscape Management, and Internal Support. Develops departmental policies and procedures. Monitors departmental operations for quality and compliance with established policies and procedures; initiates adjustments in operations as needed. Coordinates the operation of the 800 MHz public safety radio system. Oversees the policies and processes associated with surplus property disposal. Oversees contracts and vendor relationships for outsourced services, including performance monitoring and renewal decisions. Serves as a primary point of contact for 800 MHz, facilities, landscape, and fleet resources during declared emergencies, activating departmental assets in coordination with the Emergency Operations Center. Provides technical assistance to division administrators by assisting with the implementation of projects and the resolution of management problems. Establishes and monitors service delivery agreements with internal customer departments.

Financial & Budget Management Prepares, reviews and presents departmental operating, administration, and capital budgets; monitors expenditures under current budgets. Manages capital asset lifecycle programs for building systems, the 800 MHz radio system, and fleet replacement. Partners with other ACCGov departments to identify, secure, and implement grants. Provides technical guidance and supports implementation of SPLOST and TSPLOST programs impacting ACCGov facilities, landscapes, and fleet. Oversees departmental procurement and contract compliance in coordination with the Purchasing division.

External Coordination & Strategic Projects Supports ACCGov's sustainability initiatives through the application of new technologies and processes. Coordinates the development and implementation of special projects assigned by the ACCGov Manager. Contributes to ACCGov's Hazard Mitigation Plan by identifying facility and infrastructure vulnerabilities and recommending capital investments to reduce risk. Provides reports of departmental progress to the Mayor, Commission, and management. Works with the Athens Downtown Development Authority, reviewing reports, coordinating contract renewals, and assisting with special projects. Manages relationships with state and federal regulatory agencies on matters affecting facilities compliance, environmental standards, and radio spectrum licensing. Serves as consultant to other departments on project design and management issues, including large-scale building construction projects.

Administrative Oversight Supervises and evaluates assigned staff; handles all employee concerns, directs work assignments, empowers staff, counsels and disciplines employees when necessary, and completes employee performance evaluations and appraisals. Creates a transparent and collaborative work environment, where mutual dignity and respect for all are consistently prioritized. Oversees departmental safety programs and ensures compliance with OSHA and ACCGov safety standards across field operations. Receives and responds to employee grievances, complaints, inquiries, and suggestions. Reviews employee time sheets and payroll information to ensure accuracy; reviews employee incident reports and provides follow-up action as needed. Approves and/or initiates employee selection, termination, and disciplinary actions. Performs other duties as assigned.

Knowledge, Skills and Abilities Knowledge of the principles, practices and procedures of the Unified Government of Athens-Clarke County and the operations and functions of the Central Services Department and its divisions. Knowledge of Public Administration practices, capital program/budget development, project management, contract administration, and policies and procedures as necessary in the completion of daily responsibilities. Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job. Knowledge of public safety communications systems, including 800 MHz trunked radio infrastructure, FCC licensing requirements, and interoperability standards. Ability to interact with people from different backgrounds, life experiences, and perspectives in ways that create connection, engagement, and a sense of belonging. Problem-solving skills that foster open communication and encourage staff to take initiative. Knowledgeable and proficient with the use of computers. Knowledge of the preparation of various legal documents including leases and contracts. Knowledge of emergency management principles, including NIMS/ICS frameworks, Emergency Support Function structures, and continuity of operations planning. Knowledge of organizational, management, human relations, and technical skills necessary to oversee the department's varied functions, programs, and activities, and evaluate and guide individual and program performance. Skill in the use of various word processing, spreadsheet, and database software programs Skill in departmental accounting procedures. Skill in contract administration and vendor performance management, including the development of scope of work documents, performance metrics, and corrective action processes. Skill in capital program planning and multi-year budget forecasting, including the development of long-range asset replacement schedules. Skill in grant identification, application coordination, and post-award administration. Demonstrated willingness to learn, adapt, and grow in response to unpredictable needs and challenges. Ability to read, understand and interpret personnel and financial reports and related materials. Ability to develop and administer policies, procedures, plans and activities and to monitor performance of subordinates against measured established goals. Ability to manage multiple concurrent capital projects across diverse technical disciplines while maintaining schedule, budget, and stakeholder communication. Ability to keep abreast of any changes in policy, methods, operations, budgetary and equipment needs, etc. as they pertain to departmental operations and activities. Ability to lead organizational change and implement process improvements across a multi-division department with varied professional disciplines. Ability to effectively communicate and interact with management, subordinates, department directors, elected officials, members of the news media, employees, internal and external customers, and members of the general public and all other groups involved in the activities of the Unified Government of Athens-Clarke County as they relate to the Central Services Department. Ability to assemble information and produce written reports and documents in a concise, clear and effective manner. Ability to use independent judgment and discretion in managing subordinates including the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems. Ability to comprehend, interpret, and apply regulations, procedures, and related information. Ability to handle required mathematical calculations using statistical calculations.

Minimum Training & Experience Required to Perform Essential Job Functions

Bachelor's degree in Public Administration, Business Administration, Engineering / Architecture, Landscape Architecture or related field. Six years of progressive management level experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Four years of management level supervisory experience is required. Must possess a valid driver's license.

Supplemental Information

(ADA) MINIMUM QUALIFICATIONS FOR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of machinery and equipment including computer, calculator, and drafting instruments. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 10 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.

Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to co-workers or assistants.

Language Ability: Requires the ability to read a variety of records, reports, and charts (i.e. disciplinary action reports, reports from Assistant Director, new hire records, budget revisions, incident reports, payroll records, management literature, computer literature, ordinances, architectural literature, legal manuals, personnel books), and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare letters, memos, reports, charts, and graphs using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to executives, the public, employees, vendors, and consultants with poise, voice control, and confidence.

Intelligence: Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including legal, accounting, personnel, and computer terminology.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize determine percentages, interpret graphs, compute discount, interest, profit and loss, ratio and proportion, perform calculations involving variables, formulas, square roots, and polynomials, and can perform algebraic operations including fundamental concepts of theory of rings, groups, and fields.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width,