Facility Technician

FACILITY TECHNICIAN

Full-Time Exempt

Reports to: Director of New Store Openings

Mid-West Region – District 4 (Burbank Station, Naperville, Willowbrook, Downers Grove, Melrose Park, Tinley Park)

Location: This position requires the employee to be located within the Chicago, IL area to support business operations, travel to work sites, and attend in-person meetings as needed.

We’re seeking a hands-on Facility Technician with experience maintaining facility systems and equipment, who is committed to ensuring a safe, fully functional, and welcoming fitness environment for our members and team.

This role is offered by JEM Wellness Brands, a proud franchise operator of Crunch Fitness—the “No Judgment Gym” known for fun, effective workouts. Crunch serves over 3 million members across 500+ locations and ranks #1 in fitness and #32 overall on Entrepreneur’s Franchise 500 (2025), featuring its new Crunch 3.0 design.

JEM Wellness Brands is growing rapidly and committed to your future. Since 2022, we’ve acquired six Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open 75 new gyms by 2032. This year, we celebrated a Brookfield, WI opening with NBA star Trae Young and JEM leadership. Our mission is to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. We operate with core values of Resilience, Service, Transformation, and Excellence—building a movement of self-improvement through purpose-driven work and a people-first culture.

Position Overview

The Facility Technician plays a vital role in ensuring the overall safety, functionality, and appearance of multiple club locations within an assigned region. Under general supervision, this position performs a variety of repairs and routine, semi-skilled maintenance across sites. Responsibilities include, but are not limited to, equipment repair, carpentry, painting, plumbing, and basic electrical work.

This role requires the ability to travel between locations and effectively prioritize maintenance needs across facilities. The District Maintenance Technician operates a variety of maintenance and cleaning tools and equipment while supporting day-to-day facility operations. This position is critical to maintaining consistent standards and delivering an exceptional and safe member experience across all assigned locations.

Facility Technician Responsibilities

Equipment & Facility Maintenance

• Inspect, maintain, and repair commercial fitness equipment, including treadmills, ellipticals, bikes, rowers, strength machines, and cable systems.
• Perform preventative maintenance to minimize downtime and extend equipment lifespan.
• Diagnose mechanical, electrical, and facility-related issues; complete repairs or coordinate with vendors or subject matter experts when needed.
• Perform general building maintenance, including minor electrical, plumbing, carpentry, drywall, flooring, and painting.
• Troubleshoot and maintain facility systems such as HVAC, lighting, doors, lockers, and plumbing fixtures.
• Assemble, repair, move, and maintain furniture, fixtures, and equipment.
• Conduct routine inspections of building systems and replace filters or escalate complex issues as needed.
• Maintain parts inventory and coordinate reorders with leadership and support teams.

Multi-Location & Operational Support

• Travel between assigned club locations to perform inspections, maintenance, and repairs.
• Prioritize work orders and service requests based on urgency and impact to safety and operations.
• Maintain consistent communication with club managers and leadership regarding maintenance needs and timelines.
• Support club operations, including special events and additional tasks as assigned.

Safety & Risk Management

• Conduct routine inspections of facilities and equipment to ensure safety, cleanliness, and operational standards are met.
• Identify, report, and promptly correct safety hazards or maintenance concerns.
• Ensure all repairs meet company safety standards and manufacturer guidelines.
• Follow all safety protocols and use appropriate protective equipment.
• Assist with incident response, urgent repairs, and pest control prevention efforts.

Vendor Coordination

• Partner with Facilities leadership to schedule and oversee third-party vendors for specialized repairs.
• Ensure vendor work is completed to company standards and in a timely manner.

Cleanliness & Member Experience

• Maintain cleanliness and organization throughout the interior and immediate exterior of the club.
• Complete daily cleaning and maintenance checklists as directed.
• Support a positive member experience by providing assistance to members and fostering a friendly, team-oriented environment.

Administrative Responsibilities

• Accurately document and log all maintenance and repair work in Woven (or applicable systems).
• Maintain records of inspections, completed work, and inventory.

Required Skills & Experience

• 2+ years of experience in facility maintenance, mechanical repair, building systems, or a related field
• Working knowledge of electrical, plumbing, and mechanical systems, with the ability to diagnose issues and perform hands-on repairs
• Strong problem-solving skills and ability to work independently with minimal supervision
• Valid driver’s license, reliable transportation, and willingness to travel between locations using a personal vehicle
• Ability to lift 50+ lbs and safely operate tools, equipment, and machinery
• Must maintain a personal set of tools required to perform job duties
• Basic computer proficiency, including Microsoft Office, email, and maintenance management systems
• Access to a personal computer or laptop with reliable email capability
• Strong communication skills and fluency in English (written and verbal)
• CPR/AED certification required (or ability to obtain within 30 days of hire)

Core Competencies & Key Skills

• Strong mechanical aptitude with the ability to troubleshoot, diagnose issues, and perform preventative maintenance
• Demonstrated commitment to meeting and exceeding performance expectations
• High attention to detail with a passion for maintaining cleanliness and facility standards comparable to a “hospital-like” environment
• Strong understanding of safety practices, with a consistent focus on maintaining compliance with health and safety standards
• Excellent communication skills (written and verbal) with the ability to collaborate effectively across teams
• Customer service–oriented mindset, with the ability to create positive, professional interactions with members and guests
• Self-motivated with strong time management skills and the ability to prioritize tasks independently across multiple locations
• Team-oriented with a friendly, professional demeanor and a willingness to support overall club operations
• Proficient reading, writing, and basic computer skills
• Working knowledge of Crunch Fitness offerings, or the ability to quickly learn and confidently communicate them to members

Preferred Experience

• Experience working in a fitness center, gym, hospitality, or other high-traffic commercial environment
• Hands-on experience servicing commercial fitness equipment, including cardio and strength machines, with a focus on preventative maintenance
• Prior experience supporting multiple locations or working in a regional maintenance role
• Familiarity with preventative maintenance programs, CMMS platforms, or work order/messaging tracking systems
• Working knowledge of HVAC, electrical, and plumbing systems; certifications or formal training in a skilled trade (e.g., HVAC, electrical, carpentry, or general contracting) preferred
• Understanding of safety standards, OSHA guidelines, and facility compliance practices
• Experience supporting new club openings, renovations, or large-scale facility projects
• Ability to coordinate or support custodial or maintenance staff workflows
• Basic experience with IT equipment setup and network troubleshooting

Physical Requirements

• This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours. Must also be able to safely climb a ladder when needed.

Education Requirements

• High school diploma or GED required

Schedule Requirement

Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Work schedules may vary based on business needs. Occasional early morning, evening or weekend repairs may be required.

Work Environment

Work is performed across multiple gym locations. Frequent walking, lifting, climbing ladders, and working around mechanical equipment.

Vehicle Use & Travel Requirements

• This position requires regular travel between assigned locations using the employee's personal vehicle. Travel is typically 100–200 miles per week and may be higher during the initial training period
• Must maintain a valid driver’s license in good standing at all times
• Must maintain personal auto insurance that meets or exceeds company-required coverage levels
• Must have access to a reliable, safe, and properly maintained vehicle suitable for business travel
• Satisfactory motor vehicle record (MVR) required and subject to periodic review in accordance with company policy
• Employee is responsible for the operation, maintenance, and condition of their personal vehicle used for work purposes
• Must comply with all traffic laws and company safety policies while operating a vehicle for business use
• Any accidents, violations, or changes in driving status must be reported promptly in accordance with company policy

Tools & Equipment Requirements

• Employees are required to provide and maintain a personal set of tools necessary to perform assigned job duties. This includes, but is not limited to, hand tools, power tools, drills, measuring devices, and other equipment required for the position.
• All tools must be kept in safe working condition, appropriate for the intended task, readily available for use, and operated in accordance with manufacturer guidelines and company safety policies.
• The Company reserves the right to inspect personal tools at any time and prohibit the use of any tool deemed unsafe, defective, or inappropriate for the work being performed.
• Employees are responsible for the proper use, care, and storage of their tools. The Company is not responsible for loss of or damage to personal tools, except as required by applicable law.
• All work must be performed within the scope of the employee’s training and qualifications. Tasks requiring specialized licensure or certification must be escalated in accordance with company policy.

Compensation (Salary)

• $40,000 - $50,000 per year

• Vehicle & technology stipend of $700 per month
  
  

Benefits

• Comprehensive Health Coverage – Full-time team members are eligible for medical, dental, and vision insurance.
• Income Protection – Short-term and long-term disability insurance available for full-time employees.
• Additional Coverage Options – Access to a variety of ancillary insurance plans for full-time employees.
• Retirement Savings – 401(k) plan with employee contribution options, available to all employees after six months of service available for full-time and part-time employees.
• Flexible Time Off – Enjoy flexible paid time off (salary employees only).
• Paid Holidays – Company-designated holidays throughout the year for salaried team members.
• Wellness Perks – Complimentary Crunch gym membership for all employees.
• Safety & Certification Support – Free CPR/AED re-certifications provided by the company for all employees.

Disclaimer

It is the responsibility of the candidate to obtain and maintain all required certifications at their own expense, including but not limited to Personal Training Certification, Group Fitness Certification, and CPR/AED Certification, as a condition of employment.

About JEM Wellness Brands

Founded in 2022, JEM Wellness Brands is a first-in-class health and wellness franchisee platform and an official franchise partner of Crunch Fitness. Our mission is simple: to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. Through our portfolio of industry-leading brands, we do good by doing well.

We envision a world where wellness is accessible, inclusive, and deeply personal—where fitness, beauty, and recovery are not just services, but a way of life. Guided by our core values of Resilience, Service, Transformation, and Excellence, we strive to create meaningful experiences for our community, team members, and customers.

At JEM, culture is our heartbeat. We’re a team of passionate leaders and purpose-driven professionals who celebrate wins, support growth, and put people first—always.

Additional Requirements & Equal Opportunity Statement

All employees at JEM Wellness Brands must be 18 years of age or older.

Crunch Fitness Powered by JEM Wellness Brands provides equal employment opportunities to all employees and applicants and strictly prohibits discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note: Crunch Fitness Powered by JEM Wellness Brands does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

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