Senior Digital Implementation & Testing Lead (Digital Channel)

Senior APS1 Implementation & Testing Lead

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

The Senior APS1 Implementation & Testing Lead is responsible for driving the successful onboarding, testing, and launch of financial institutions (FIs) into Elan's digital acquisition programs, with a primary focus on APS1.

This role is highly execution-focused and plays a critical part in accelerating client launches by owning testing, resolving integration issues, and driving readiness across internal teams, external partners, and FI stakeholders.

The position operates at the intersection of digital product implementation, vendor coordination, and technical execution, ensuring FIs move efficiently from onboarding through launch and into production.

Key Responsibilities:

• Testing & Launch Readiness (Primary Focus)
• Own end-to-end testing for APS1 onboarding, including:
• Test account setup and validation
• Widget behavior and offer display verification
• Data pass-through validation
• Execute and manage UAT cycles across multiple FIs simultaneously
• Ensure all readiness criteria are met prior to launch
• Validate branding, configuration, and customer experience outputs
• Drive FI Onboarding Through Gate 2 ? Launch
• Actively manage late-stage onboarding activities for FIs
• Ensure all technical, data, and configuration requirements are completed
• Push FIs through final readiness steps to achieve go-live
• Prevent delays by proactively identifying gaps and risks
• Exception Path Resolution
• Own resolution of FIs in the Exceptions Path
• Identify and help resolve:
• Data gaps
• Suppression requirements
• Missing integration inputs
• Coordinate with FI technical teams, platform providers, and TransUnion to close issues
• Reduce onboarding delays by accelerating clearance of exception requirements
• Issue Triage & Resolution Across Partners
• Act as primary point of coordination for issue resolution across:
• TransUnion (APS1 widget, prescreen logic)
• Online banking platforms (Q2, Alkami, Candescent, others)
• Internal teams and FI partners
• Quickly diagnose issues and determine likely root cause
• Assign clear ownership and drive resolution to completion
• Maintain issue tracking and escalation discipline
• Vendor & Partner Execution Management
• Work closely with external partners to ensure timely execution
• Hold vendors accountable for timelines and deliverables
• Facilitate technical discussions and ensure alignment across parties
• Drive execution momentum across multiple organizations
• Post-Launch Stabilization & Support
• Monitor newly launched implementations for issues
• Address defects, inconsistencies, and production gaps quickly
• Support white-glove FI implementations and escalations
• Ensure stable performance following FI launch
• Process Improvement & Scalability
• Identify recurring onboarding and testing issues
• Develop repeatable testing frameworks, checklists, and workflows
• Improve speed and consistency of FI onboarding
• Support scaling from limited onboarding to multi-platform execution

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Eight or more years of experience in marketing or related field

Preferred Skills/Experience:

• 510+ years experience in:
• Technical project management
• Digital implementations
• Platform onboarding or integration-based roles
• Strong experience with:
• Testing / QA / UAT processes
• Multi-party coordination across vendors and stakeholders
• Ability to understand and navigate:
• Web-based integrations
• Data dependencies and system interactions
• Proven ability to manage multiple parallel workstreams
• Strong problem-solving and issue resolution skills
• High sense of ownership, urgency, and accountability
• Excellent communication skills (clear, direct, concise)
• Experience in financial services, fintech, or regulated environment

Familiarity with:

• API or widget-based integrations
• Digital banking platforms or customer-facing web systems
• Experience working with third-party vendors (SaaS, martech, or platform providers)
• Exposure to data validation, testing environments, or system configuration workflows

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement,