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Axelon Services Corporation
Resource PlannerAxelon Services Corporation • Nashville, TN, United States
Resource Planner

Resource Planner

Axelon Services Corporation • Nashville, TN, United States
30+ days ago
Job type
  • Full-time
Job description

Resource Planner (Hybrid)

Location: Nashville, TN

Job Responsibilities

  • Maintains the daily schedules of service resources, ensuring efficient allocation and timely dispatch of resources as service calls are completed, optimizing response times, and maintaining operational continuity.
  • Plans business-required Preventive Maintenance and Field Change Order events in accordance with prescribed process & timelines.
  • Monitors & supports the maintenance of the daily schedules of service resources, ensuring efficient allocation and timely dispatch of proactive service events, supports compliance, service and installation deadlines and operational continuity.
  • Coordinates with the service team to address any scheduling conflicts or changes, ensuring that resources are utilized effectively, and service demands are met promptly.
  • Documents detailed records of customer and service resources and ensure clear, concise communication with customers, managers, and employees to facilitate smooth operations and effective interactions.
  • Assigns service orders to resources according to system parameters and creates or modifies service orders as needed to ensure efficient and accurate service delivery.
  • Registers indirect activities, such as illness or training, by documenting relevant details and ensuring accurate records are maintained for compliance and reporting purposes.
  • Procures and performs the ordering of service parts, ensuring timely availability and alignment with operational needs for effective maintenance and repair processes.
  • Handles basic open service orders and tasks, ensuring timely execution, tracking progress, and addressing any issues to maintain operational efficiency and meet service delivery standards.
  • Escalates issues by promptly contacting resources, customers, and managers to ensure swift resolution and effective communication regarding any challenges or concerns.
  • Verifies basic resource-related issues and conflicts by collating resource data and implementing effective solutions to ensure smooth and efficient resource management.
  • Adheres all resource planning activities to organizational policies and regulations, maintaining compliance across all planning processes and documentation to meet established standards and guidelines.

Requirements

  • Minimum required Education: High School Diploma, Vocational Education.
  • Preferred Education: Bachelor's
  • Preferred Experience: 1-3 years of Customer Service or Planning experience.

Preferred Skills

  • Root Cause Analysis (RCA)
  • Troubleshooting
  • Customer Relationship Management (CRM) Software
  • Microsoft Office
  • Documentation & Reporting
  • Recordkeeping
  • Operational Excellence Tools
  • Administrative Support
  • Service Operations
  • Regulatory Compliance
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Resource Planner • Nashville, TN, United States

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