Chief Operating Officer (COO) - Integrated Facility Services

Chief Operating Officer

Bringing multiple facility services together under one operating model will be a core priority for the Chief Operating Officer. The platform delivers janitorial, mechanical, and self-performed facility management solutions to national and regional commercial accounts, requiring consistent execution, effective subcontractor governance, and seamless coordination across service lines. The COO will hold enterprise-wide responsibility for operational P&L, service quality, client retention, and margin expansion. The position requires an executive who has successfully unified multi-service operations, built scalable delivery infrastructure, and expanded self-perform capabilities while maintaining strong client relationships and dependable service standards.

Key Leadership Mandates

• Enterprise P&L Ownership: Own the full operational P&L across all service lines with direct accountability for revenue, gross margin, EBITDA, and cost structure.
• Service Integration: Unify janitorial, mechanical, and self-perform service lines under an integrated delivery model that creates cross-sell opportunity and client stickiness.
• National Account Retention: Drive client retention through service quality standards, account management discipline, and proactive escalation resolution on national and regional accounts.
• Self-Perform Capability Scaling: Build and scale self-perform delivery capacity to reduce subcontractor dependency, protect margin, and improve service control.
• Subcontractor Governance: Design and enforce a subcontractor management framework that maintains quality standards, compliance, and cost discipline across all outsourced service delivery.
• Margin Expansion: Drive gross margin improvement through labor productivity, service-line efficiency, subcontractor cost management, and overhead discipline.
• Operational Leadership Development: Build a high-accountability regional and district operations leadership team capable of running autonomous, profitable service units.
• RFP & Contract Execution: Oversee the operational response to complex national RFPs and ensure contract terms, SLAs, and performance guarantees are delivered consistently.

Ideal Executive Profile: The successful candidate is a senior facility services operations executive with a track record of running multi-service-line integrated operations. You have owned a facility services P&L, built self-perform capability, managed national account delivery, and driven margin expansion through operational discipline. You build infrastructure, not vendor networks and you lead teams that perform at national account standards.

What Makes This Opportunity Distinct: This role offers executive command of an integrated facility services platform with an established national account base, multi-service-line infrastructure, and a clear mandate to scale. You will have full operational authority to build the delivery model, develop the leadership team, and drive EBITDA performance across a growing national footprint. It is a high-accountability, high-reward seat for an executive ready to own operations at scale.