Talent.com
Woodbury Corporation
Front Desk SupervisorWoodbury Corporation • Lincoln, NE, United States
Front Desk Supervisor

Front Desk Supervisor

Woodbury Corporation • Lincoln, NE, United States
4 days ago
Salary
$15.50–$17.00 hourly
Job type
  • Full-time
Job description

Front Desk Supervisor

The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.

Guest Service

  • Maintains guest service as the driving philosophy of the hotel
  • Personally demonstrates a commitment to guest service responding promptly to guests' needs
  • Is committed to making every guest satisfied
  • Develops added-value customer service programs
  • Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
  • Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
  • Ensures hotel standards and services contribute to the delivery of consistent guest service
  • Ensures all shift checklist are completed
  • Ensures all call backs are being performed
  • Front Office Supervisor should remain highly visible and readily available for guest at all times
  • Ensures proper procedures are followed concerning guest safety security boxes
  • Settles all credit card, guest, and accounts receivable credit disputes

Front Desk Management

  • Acts as manager on duty for hotel and manages front desk operations
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
  • Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
  • Produces accurate financial reports on time
  • Always demonstrates self-confidence, energy and enthusiasm
  • Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
  • Ensures front desk supplies are fully stocked
  • Ensures all front desk shifts and night audit shifts are filled

Safety And Security Management

  • Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
  • Understands, follows, and assists with policies and procedures for the hotel's key control system

General Duties Expectations

  • Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
  • Manages time effectively to accomplish all desired tasks, duties, and action plans
  • Is punctual for all shifts and meetings
  • Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends
  • Helps to maintain an organized work environment
  • Assists in keeping all areas of the hotel clean

Compensation: $15.50 - $17.00 per hour

Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West. Headquartered in Salt Lake City, Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties.

We have developed a remarkable legacy of "integrity over income" over our more than 100 year history. We maintain a talented team of professionals to serve the accounting, architecture, asset management, consulting, development, hotel management, legal, sales, and leasing needs of our dynamic organization.

Create a job alert for this search

Front Desk Supervisor • Lincoln, NE, United States

Similar jobs

Front Desk

Marriott International IncLincoln, NE, United States
Full-time

Introduction:We are seeking a friendly and professional Front Desk Agent to join our team at our hotel.The Front Desk Agent will be responsible for managing reservations, checking guests in and out... Show more

 • Promoted

Remote Consumer Insights Participant

GL IncBeatrice, Nebraska
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Certified Occupational Therapy Assistant (COTA) - Skilled Nursing - PRN

Good SamaritanBeatrice, NE, United States
Full-time

Certified Occupational Therapy Assistant.Assists patients/residents/clients with therapy activities and exercises scheduled in a treatment plan, under the supervision of an occupational therapist, ... Show more

 • Promoted

Seasonal Cashier

Westlake Ace HardwareBeatrice, NE, United States
Full-time

Cashier Position at Ace Retail Group.Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands.ARG is one of the largest hardware retailers in the ... Show more

 • Promoted

SHIFT LEAD - AUNTIE ANNE'S

Planet SmoothieLincoln, NE, United States
Full-time

Responsible for all aspects of the operations of the store during all hours of operations; responsible for maintaining the operating standards, implementing company policies, maximizing net operati... Show more

 • Promoted

Machine Shop Supervisor

TMCO Inc.Lincoln, NE, United States
Full-time

CNC lathe knowledge and experience required.CNC mill knowledge and experience is a plus.Must have common knowledge to be able to setup and program the following machines:.Experience with CAMworks i... Show more

 • Promoted

Restaurant Supervisor

Village InnLincoln, NE, United States
Full-time

Restaurant Supervisor / Manager.For nearly 60 years, Village Inn has been serving guests delicious breakfasts, classic comfort food, and our famous pies.Our success is built on great hospitality, s... Show more

 • Promoted

Supervisor - Earn Up to $37/hr

TradeJobsWorkforce68310 Beatrice, NE, US
$37.00 hourly
Full-time

Job Overview Serve as retail floor supervisor with shift responsibility for employees, floor merchandising, security and revenue integrity Oversee retail floor employees Report to a senior manager... Show more

 • Promoted

Manager Dunkin Store NE, MO, KS, IA,

Dunkin'Lincoln, NE, United States
Full-time

FAST GROWING DUNKIN'FRANCHISEE NEEDS YOU!.Our business is a 7-day-a-week operation.Our managers work 50 to 55 hours each week.Generally starting around 6 AM and working until 3 PM six days a week.A... Show more

 • Promoted

Senior Live Production Manager (Smart Chicken) - 1st Shift

Veracity SolutionsWaverly, NE, United States
Full-time

Senior Live Production Manager.This position is part of our Poultry business unit and is responsible for managing Smart Chicken's Live Production, including company farms and contract growers, focu... Show more

 • Promoted

Distribution Center Supervisor

Tractor SupplyWaverly, NE, United States
Full-time

Distribution Center Supervisor.Overall Job Summary This position is responsible for leading and developing a team of hourly team members.This position is also responsible for establishing daily pro... Show more

 • Promoted

HOTEL GUEST SERVICE MANAGER

Kinseth HospitalityLincoln, NE, United States
Full-time

Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusua... Show more

 • Promoted

Front Desk Supervisor

Woodbury CorporationLincoln, NE, United States
Full-time

The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel acc... Show more

 • Promoted

Area Supervisor

RossLincoln, NE, United States
Full-time

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth.Our focus has always been bringing our customers a constant st... Show more

 • Promoted

Logistics Manager

TradeJobsWorkForceBeatrice, NE, United States
Full-time

Select carriers and negotiate contracts and rates.Plan and monitor inbound and outgoing deliveries.Supervise logistics, warehouse, transportation, and customer services.Organize warehouse, label go... Show more

 • Promoted

Trainee Operations Management-1st Shift- Waverly Plant

Smart ChickenWaverly, NE, United States
Full-time

Operations Management Trainee (OMT) Recruiter Overview.Schedule: MondayFriday, 7:00 AM 3:30 PM, with occasional weekend work.The Operations Management Trainee (OMT) is a developmental leadership ... Show more

 • Promoted

Front Desk Specialist

Alivation HealthLincoln, NE, United States
Full-time

ALIVATION HEALTH, LLCIntegrated Health Center Next Level YouLincoln, NE 68526A leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research division... Show more

 • Promoted

Medical Billing and Coding - Entry Level Training Program

Dreambound Inc.Beatrice, Nebraska, US
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Manager Trainee

MenardsLincoln, NE, United States
Full-time

Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!.Medical Insurance and Dental Plans.Start Building your Career with Menards Today!.Are you looking to start an exciting and... Show more

 • Promoted

General Manager

Holiday Inn Lincoln SouthwestLincoln, NE, United States
Full-time

We are seeking an experienced General Manager to lead the operations of our Holiday Inn property.The ideal candidate will have a proven track record in hotel leadership, exceptional guest service s... Show more