Technical Account Manager

Technical Account Manager

Show Imaging is a dynamic technical production and event management company delivering audio, video, and lighting solutions, along with expert technical direction and project management for concerts, sporting events, and special productions across local, national, and international markets.

As a Technical Account Manager focused on live entertainment, you will manage the end-to-end execution of small to mid-sized events, primarily in the club and concert space, while supporting larger festivals and complex productions alongside Account Executives. You will serve as a primary client partner from initial budgeting and quoting through final execution, ensuring a seamless project lifecycle and exceptional client experience. In this role, you will coordinate closely with operations, labor, and asset teams to ensure accurate deliverables, clear communication, and alignment with timelines and budgets, while maintaining strong client relationships through proactive communication. You will oversee onsite execution as needed and, following each event, reconcile project details to support accurate and timely final billing including scope changes, labor variances, and expenses.

Essential Job Functions

• Serve as a primary point of contact for clients throughout the project lifecycle, maintaining proactive communication, building strong relationships, and translating client needs, RFPs, and creative concepts into accurate scopes of work and estimates.
• Partner with Account Executives to support larger opportunities, proposals, and client development.
• Lead the end-to-end coordination of small to mid-sized live events, including advancing all technical elements (audio, video, lighting, rigging, power, and labor), managing timelines, and ensuring alignment between client expectations and internal execution.
• Support onsite execution and act as project lead for events without a dedicated Production Manager, including coordinating trucking logistics.
• Develop, revise, and manage detailed project budgets and Flex orders, ensuring accuracy, timely updates, and alignment with project scope.
• Track changes throughout the lifecycle and ensure all costs, including labor, equipment, trucking, scope changes, and overages, are captured for final billing.
• Collaborate with internal teams (operations, labor, asset management) and external vendors to source equipment and services, negotiate pricing, confirm availability, and ensure seamless information flow.
• Proactively manage resource planning, including labor requests, trucking logistics, and equipment allocation, while optimizing internal inventory utilization.
• Maintain accurate project documentation and systems, including updating project statuses, managing company calendars, creating and organizing show files, and ensuring all production documentation is complete and accessible to stakeholders.
• Monitor project progress, budgets, and account performance, providing updates and insights to leadership and stakeholders.
• Gather post-event feedback, analyze outcomes, and identify opportunities to improve processes, client experience, and overall show execution.
• Represent Show Imaging in the marketplace, stay current on industry trends and technical advancements, and contribute to internal knowledge-sharing through participation in meetings, trainings, and professional development opportunities.

Qualifications

• 5+ years of experience in technical account management, sales, project management within the live events, entertainment, or technical production industry
• Demonstrated success managing projects from initial concept and budgeting through execution and closeout
• Strong working knowledge of event production technologies including audio, video, lighting, etc. and interpreting technical requirements
• Ability to build and maintain client and internal team relationships through effective communication, influence, and collaboration at all levels of an organization, including senior leadership and external partners
• Highly organized with the ability to manage multiple concurrent projects and prioritize effectively
• Experience developing and managing project budgets, scopes of work, and pricing
• Ability to identify opportunities, support sales efforts, and contribute to revenue growth and client retention
• Excellent verbal and written communication skills. Ability to clearly translate client needs into actionable plans and ensure alignment across internal and external teams.
• Flexibility in work schedule to accommodate event timelines including evenings, weekends, and extended hours aligned with client needs

Physical Demands

• Ability to lift 20/50 pounds regularly
• Ability to respond quickly to sounds
• Ability to move safely over uneven terrain and/or in confined spaces
• Ability to see and respond to dangerous situations
• Ability to safely climb ladders while carrying 40 pounds
• Ability to work in extreme weather conditions
• Ability to wear personal protective gear correctly most of the day

Travel is estimated at 2550% based on project demands, including local and national travel to job sites, client locations, and company office/warehouse facilities in San Diego, Montana, and Orlando. Travel will vary depending on event schedules and workload.