Sr. Manager, Connected Services

Senior Manager, Connected Services North America

Airbus Helicopters, Inc. is looking for a visionary leader to step into the role of Senior Manager, Connected Services North America based in Grand Prairie, TX.

In this high-impact, strategic position, you will drive the technical, commercial, and cultural transformation of Airbus Helicopters' services offering into a cutting-edge, data-driven enterprise across the United States and Canada. Reporting directly to the Senior Director, Aircraft Technical Services, you won't just manage a specialized regional P&L your true power will lie in your systemic influence and ability to orchestrate cross-functional alignment across Offers, Contracts, Programs, Support and Services, Information Management, and the Design Office.

By leveraging advanced fleet connectivity solutions, you will directly optimize asset profitability, mission performance, and operational safety, serving as the primary regional catalyst for corporate change.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care For You

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Operational & Ecosystem Management: 50%

• eSolutions Lifecycle: Oversee the high-complexity lifecycle of eSolutions. Accountable for regional sales administration, software integration, data migration, and level 2/3 technical support infrastructure.

• End-to-End Service Delivery: Enforce complex data-sharing agreements, intellectual property boundaries, intangible export control regulations across international borders. Coordinate ground tools delivery (supply chain, software installation, configuration, and billing) to ensure on-time delivery aligned with Aircraft Programs' master planning.

• Internal Data Analytics: Serve as the regional champion for data-driven business models, actively driving a cultural shift within Airbus Helicopters and customer ecosystems to transition traditional services into digitalized solutions. Collect business requirements to leverage fleet data analysis for S&S business functions. Prioritize portfolio tasks and balance workloads for the Data Scientists/Analysts pool. Ensure Minimum Viable Product (MVP) delivery using Agile PLM practices, coordinating with the IM team to transition projects into operational run mode.

Strategy & Market Development: 35%

• Strategic Alignment: Define and execute the Connected Services strategy for North America, significantly influencing Central Headquarters (France/Germany) by synthesizing regional market dynamics and customer requirements.

• Partnerships: Develop high-stakes technical partnerships and data-sharing frameworks with external operators, regional stakeholders, and third-party vendors. Lead regional "make or buy" policy decisions and support M&A activities.

• Sales Support & Market Analysis: Run local business opportunities, co-manage the regional sales funnel, and lead the elaboration of the Regional Capture Plan.

Performance Management: 15%

• Training & Development: Train and coordinate Connected Services referents in Customer Centers (CCs), as well as regional sales forces and Customer Support Managers (CSMs).

• Performance Tracking: Define Connected Services performance targets for Regional CC Heads and monitor regional operational and financial KPIs.

• Forecasting: Consolidate, challenge, and deliver regional financial and operational forecast inputs to the central team.

Your Boarding Pass:

• Possess a BS in Engineering, Information Management/Technology, Business or related field

• Ten (10) years in aviation or other technical industry

• Three (3) years project management experience

• Ability to use analytics to drive key success metrics related to operational efficiency and revenue generation

• Data governance and intangible export control understanding

• Google Suite or Microsoft Office

• Data processing tools

Travel Required:

• 30% Domestic and International

Citizenship:

• Authorized to work in the US without current or future need for visa sponsorship

Physical Requirements:

• Onsite or remote: 80% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on the computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor.

• Travel: able to travel independently and at short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company: Airbus Helicopters, Inc.

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: On-site

Job Family: Leadership