The general manager directs the restaurant to ensure high customer-centric performance and an agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible for the intricacies of running a successful Campero restaurant.
Establish objectives and goals for operations and oversee daily shift operations
Pursues implementation of best practices in operation
Models passion for service, establishing a dynamic of interaction with customers and employees of the restaurant
Attends to and resolves problems that arise in the restaurant operation
Involves in the operational and technical training of employees
Provides timely feedback on performance and ensures that the team is developing according to plan, ensuring that incoming staff meet the company's policy
Maintains food safety and quality standards
Verifies customer satisfaction/Handles customer complaints, interacting with guests to obtain feedback on product quality and service levels
Organizes schedules, tracks employee hours, and records payroll data
Places orders with suppliers
Manages profit and loss
Ensures that all cash withdrawals at the end of the day are completed correctly
Coordinates the daily front and internal operations of the restaurant
Controls operating costs and identifies ways to improve operational efficiency
Coordinates recruitment, selection, and onboarding to maintain a complete team in the restaurant
Maintains general sanitation, health, cleanliness, and safety standards for food preparation areas, kitchen services, dishes, and utensils.
Follows and complies with all safety rules, policies, and procedures.
Friendly and welcoming attitude/Model customer orientation to other employees
Must have excellent interpersonal communication skills to work with others
Energetic team leader: inspires and empowers the team and constantly works to achieve an attractive environment
Promotes a culture of operational excellence and passion for service
Anticipates and prevents problems with a proactive attitude
Sense of urgency
Attention to detail
Proactively helps where most needed in the restaurant
USD $63,000.00/Hr.
Gerente General • Lynn, MA, United States
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