Customer Service/Account Manager

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.

Learn more about the history of Leggett & Platt:

Precision Hydraulic Cylinders

Precision Hydraulic Cylinders is committed to providing comprehensive design, service, and support to OEM’s during all phases of development, testing, and production to ensure smooth integration and superior product performance.

As leading providers of a wide variety of hydraulic cylinders, we operate within a global marketplace. Offering all our OEM clients a customized solution, we pride ourselves on being able to tailor what we do to meet the changing needs of our clients. Whether you need a change in volume or a tighter deadline, we will always do our utmost to get the job done to the highest possible standard.

Learn more about Precision Hydraulic Cylinders:

Customer Service/Account Manager/ Precision Hydraulic Cylinders

Drive Growth. Build Relationships. Lead Impact.

Are you passionate about building strong customer partnerships and driving measurable business results? Join our team as a Customer Service/Account Manager, where you’ll play a critical role in shaping customer success, leading strategic projects, and contributing to global growth.

What You’ll Do

In this dynamic, customer-facing role, you will take ownership of key accounts and deliver value across the full sales lifecycle. Your work will directly influence customer satisfaction, product innovation, and revenue growth.

Key Responsibilities

• Develop and strengthen customer relationships by serving as a trusted advisor to existing clients and supporting both standard and complex projects
• Drive business growth by supporting price and contract negotiations with new and existing customers
• Lead customer projects end-to-end, from initial concept through series production, ensuring successful delivery and alignment with customer expectations
• Own and achieve sales targets by planning and executing against key performance indicators within your customer portfolio
• Monitor market trends and competitor activity, translating insights into strategic actions that strengthen our market position

How You’ll Make an Impact

Customer Engagement – Be the Voice of the Customer

• Build strong, long-lasting relationships with key stakeholders
• Monitor satisfaction and proactively address risks and opportunities
• Conduct regular customer interactions to maintain alignment and trust

Outcome: Increased customer loyalty, retention, and long-term partnership growth

New Product Leadership – Turn Opportunities into Results

• Introduce and champion new customer projects internally
• Support Cost analysis and develop data-driven business cases
• Represent the organization in customer-facing project support

Outcome: Faster, more successful product launches that drive revenue

Forecasting & Insights – Enable Smarter Decisions

• Collaborate cross-functionally to align accurate sales forecasts
• Support pricing strategies through structured, index-based adjustments

Outcome: Improved forecasting accuracy and stronger strategic planning

Communication – Ensure Clarity and Alignment

• Act as the primary contact for all commercial topics
• Provide support during meetings with key stakeholders, ensuring clear direction and outcomes

Outcome: Seamless coordination across teams and improved execution

Scope of the Role

• Operate across multiple countries and global markets
• Collaborate with international teams and customers, influencing business on a global scale

What You Bring

Qualifications

• Degree in a technical field or equivalent practical experience
• Minimum 2+ years of experience managing customer accounts in a sales environment

Skills & Expertise

• Strong communication skills with the ability to work effectively across global teams
• Customer-focused mindset with a passion for relationship-building
• Solid understanding of sales processes and commercial strategy
• Proficiency in SAP and MS Office tools
• Excellent organizational, interpersonal, and problem-solving skills

Why Join Us?

This role offers the opportunity to:

• Make a visible impact on customer success and business growth
• Work in a global environment with diverse teams and markets
• Support meaningful projects and drive innovation
• Build strong relationships that shape long-term success

Ready to Make an Impact?

If you’re driven, customer-focused, and ready to take ownership of global accounts, we want to hear from you.

Apply today and be part of a team where your work truly makes a difference.