PT Quality Control Analyst

Job Description:

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production.
• Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks.
• Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers.
• Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues.
• Verify defect fixes to make sure they are done to specified requirements.
• Triage and verify package change content.
• Escalate content issues to management as needed when other SANS teams need to perform fixes.
• Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects.
• Assist with data collection for training and improving Quality Tester performance.
• Track and update daily production task dashboards.
• Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required.
• Perform other related duties as assigned.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Strong attention to detail.
• Ability to work efficiently on multiple projects simultaneously.
• Ability to communicate with remote team members clearly and precisely.
• Unrestricted authorization to work in the USA; visa sponsorship is not available.
• Minimum 1 year experience working in a Quality role or related field.
• Familiarity with Microsoft office products and Smartsheet.
• Familiarity with ServiceNow a plus.
• Experience working with issue management software a plus (JIRA, Redmine, etc.).

Benefits:

• Competitive base salary, bonus opportunities, and a 401(k) plan with company match.
• Generous paid time off, including volunteer time.
• Access to professional development and SANS training opportunities.
• Flexibility and Balance at SANS