Workers' Compensation Claim Supervisor

Workers' Compensation Claim Supervisor Midwest National Accounts

Location: Hybrid or Remote Depending on Location (Hybrid to Nearest CCMSI Branch Preferred) Schedule: Monday Friday, 8:00 AM 4:30 PM CT Salary Range: $75,000 $100,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claimswe support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Workers' Compensation Claim Supervisor is responsible for the oversight, investigation, adjustment, and supervision of workers' compensation claims across Midwest jurisdictions, including Kansas, Missouri, Illinois, Iowa, Nebraska, and Indiana, with a strong concentration in Illinois.

This role provides leadership and technical guidance to a team of approximately 46 claim professionals while maintaining responsibility for designated complex and litigated claims. The Supervisor ensures compliance with CCMSI claim handling standards, client-specific instructions, jurisdictional requirements, and service expectations while fostering employee development and delivering exceptional client service.

This position is ideal for experienced workers' compensation professionals with 10+ years of claims handling experience, strong Illinois jurisdictional expertise, and a passion for coaching and developing others. Success in this role requires balancing claim quality, client satisfaction, operational performance, and employee engagement.

This is a leadership role within a TPA environment requiring a blend of technical claim expertise, people leadership, accountability, and collaboration.

Responsibilities

When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person's livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Provide supervision and technical guidance to a team of approximately 46 workers' compensation adjusters
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

Required

• 10+ years of Workers' Compensation claims handling experience, including full claim investigation, evaluation, and resolution.

• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.

• Strong understanding of Illinois Workers' Compensation regulations, claim practices, and compliance requirements.

• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.

• Working knowledge of entry- and mid-level WC adjusting roles and workflows.

• Reliable attendance during established client service hours

Nice to Have

• Prior supervisory, team lead, or people management experience
• Prior TPA experience handling national or multi-state accounts
• IA and/or NE adjuster licenses
• Industry designations such as AIC, CPCU, ARM, SIP, or WCP
• Experience supporting national account programs
• Bilingual (Spanish) proficiency highly valued for communicating with claimants, employers, or vendors, but not required.

Why You'll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance adherence to jurisdictional and client standards
• Timeliness & accuracy purposeful file movement and dependable execution
• Client partnership proactive communication and strong follow-through
• Professional judgment owning outcomes and solving problems with integrity
• Cultural alignment believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

• Compensation: The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

At CCMSI, we believe in doing what's rightfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work togetherwe grow together. If that sounds like your kind of workplace, we'd love to meet you.