Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues, and act as liaison between customers and other Corning departments and functions. Global responsibility for determining when customer change notifications are necessary. Work with plant quality engineers and business managers to gather information to write and send customer change notifications. Responsible for all follow up questions for these notifications. Global responsibility for reviewing Quality Agreements to ensure notification commitments are met. Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS)
Key Responsibilities:
Experiences/Education - Required: Bachelor's degree in Life Sciences, Chemistry or Engineering or related field of study. At least 2-4 years of work experience in a customer facing role Demonstrated knowledge of quality and regulatory practices strongly encouraged Demonstrated capacity for handling time sensitive varying customer requests and prioritizing/escalating tasks accordingly Skilled in all Microsoft Office applications. Knowledgeable in use of Sharepoint, salesforce.com and PeopleSoft. Ability to quickly learn and adapt to new systems. Customer facing, manufacturing and/or Quality/Regulatory experience in medical device and/or clinical industries Experience designing and maintaining reports and metrics Courteous, articulate and professional oral and written communication skills
Experiences/Education - Desired: Ability to work under pressure while maintaining professional and positive composure Ability to apply good judgment and business acumen Desire to anticipate, meet and exceed the expectations and needs of our customers Positive attitude and outlook Proven track record of positive customer interaction and teamwork Ability to handle proprietary and delicate situations appropriately, positively and professionally Capability to effectively and professionally communicate with customers and colleagues from various regions and industries
This position does not support immigration sponsorship. The range for this position is $67,237.00 - $92,451.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
Customer Process Specialist • Tewksbury, MA, United States
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