Virtual Customer Service Representative - Entry-Level

AO Globe Life is seeking dedicated, people-focused professionals to join our remote team.

This opportunity is ideal for individuals who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term professional career while working from home.

In this role, you will assist individuals and families across the United States in understanding and accessing important supplemental benefit programs designed to provide financial protection and peace of mind.

You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through their available options.

Our organization provides structured training, ongoing mentorship, and a supportive culture that ensures every team member has the tools needed to succeed.

Responsibilities Key responsibilities include:

• Connecting with individuals who have expressed interest in learning about benefit programs Scheduling and conducting virtual consultations via Zoom with individuals and families across the U.S.
• Listening to client needs and helping them identify benefit options that fit their circumstances Explaining available programs clearly and professionally Assisting clients through the enrollment process from start to finish Maintaining organized and accurate digital records of client interactions and documentation Providing follow-up support to ensure a positive client experience Participating in team meetings, mentorship sessions, and ongoing training Collaborating with colleagues to share best practices and support team success This role requires professionalism, integrity, and strong time management while working independently in a remote environment.

Qualifications Successful candidates typically demonstrate:

• Strong communication and active listening skills Ability to build trust and rapport in virtual conversations High attention to detail and strong organizational skills Self-motivation and accountability in a remote environment Comfort using digital platforms such as Zoom and CRM systems A positive attitude and willingness to learn Experience in customer service, client relations, consulting, or sales is helpful but not required.
• Requirements Must be legally authorized to work in the United States Reliable high-speed internet connection Windows-based laptop or desktop computer with a webcam Quiet and professional workspace suitable for virtual meetings Training and Support AO Globe Life provides structured onboarding and mentorship to ensure every team member is prepared for success.
• New team members receive hands-on guidance for conducting virtual consultations, managing client relationships, and navigating compliance requirements.
• In addition to onboarding, team members participate in ongoing weekly training sessions focused on communication skills, product knowledge, and professional development.
• What You Can Expect Team members enjoy a collaborative remote environment where professionalism, service, and accountability are valued.
• Because all consultations are conducted virtually, professionals can work from anywhere in the United States while remaining connected through training, mentorship, and team collaboration.
• Many individuals in this role find fulfillment in the combination of meaningful client interaction, continuous learning, and opportunities for career advancement.

Who Thrives in This Role This opportunity is well suited for individuals who:

• Enjoy helping others and providing meaningful service Appreciate structure while maintaining independence Communicate clearly and build relationships easily Value professional development and continuous learning Want to work remotely while remaining connected to a team No prior experience in the insurance or benefits industry is required.
• A strong work ethic and willingness to learn are the most important qualities for success.
• About AO Globe Life For more than 70 years, AO Globe Life has provided supplemental benefits to working families across the United States.
• Our organization partners with labor unions, credit unions, and veteran organizations to help families protect their financial futures.
• Our remote-first team focuses on service, integrity, and professional growth while providing meaningful career opportunities nationwide.
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