International Communications Expert
TradeJobsWorkForce94131 San Francisco, CA, USFull-time
International Communications Expert Job Duties: Raise awareness about interlinkages between different sectors and climate; Mobilize pri... Show more
Communication OperatorKaiser Permanente • Redwood City, CA, Onsite, Call-in/On-Call, Variable
No longer accepting applications
Communication Operator
Kaiser Permanente • Redwood City, CA, Onsite, Call-in/On-Call, Variable
6 days ago
Job type
- Full-time
Job description
Job Summary:
Essential Responsibilities:
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.
Essential Responsibilities:
- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
- Performs other related duties as required.
- Supervisory Responsibilities: This job has no supervisory responsibilities.
Grade 125
Basic Qualifications: Experience- Minimum one (1) year of multi-line telephone experience.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- High School Diploma/GED.
- N/A
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
- Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
- Must pass typing test of 25WPM.
- N/A
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Communication Operator • Redwood City, CA, Onsite, Call-in/On-Call, Variable
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