Credit and Collections Representative

Credit and Collections Representative

Be part of something bigger. At Codale Electric, we're proud of the role we've played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future. The Credit and Collections Representative is a cross-functional support role responsible for delivering high-quality customer experience while protecting Sonepar Mountain's accounts receivable. This position supports both Codale and QED operations, serving as the primary resource for customer lien waivers and customer service matters across Sonepar Mountain Holdings. This role is based in Denver, CO or Salt Lake City, Utah, with primary support responsibilities across Arizona, Colorado, Nevada, and Utah. The candidate must maintain flexibility to support additional markets to meet the needs of the business. State specific lien law and form requirements are critical to one's success. This position serves as a key point of contact between Credit, Sales, and Customers, with a strong focus on lien waiver execution, credit file setup/maintenance, and credit team support in a high-volume environment. The ideal candidate demonstrates strong organizational skills, attention to detail, and a customer-focused, team-first mindset.

Key Responsibilities

• Lien Waiver & Construction Support (Primary Focus)
• Review, prepare, and execute customer lien waivers within established guidelines
• Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT)
• Support pre-lien, bond claim, and construction documentation processes
• Coordinate with credit team and customers to resolve lien-waiver or lien related issues
• Customer & Sales Support
• Serve as the primary contact for customer inquiries related to accounts and lien documentation
• Partner with Sales and Branch teams to resolve issues quickly and effectively
• Provide timely, accurate responses while maintaining a strong customer experience
• Credit & Collections Support
• Assist in monitoring past due accounts and support collections efforts as needed
• Process payments (CC, ACH) and assist customers with online account access
• Research and resolve payment discrepancies
• Escalate identified risks appropriately
• Account Setup & Credit Support
• Manage customer account setup and ongoing account maintenance
• Review credit applications for completeness and collect required documentation
• Maintain accurate and compliant customer credit files
• Support shared mailbox workflow and meet service level expectations
• Reporting & Systems Support
• A/R reporting and aging reviews
• Utilize systems including Eclipse, BillTrust, GETPAID, and other credit tools

Key Success Factors

• Demonstrates a team-first mindset and supports cross-functional collaboration
• Maintains strong attention to detail and organization in a high-volume environment
• Communicates clearly and effectively with customers and internal stakeholders
• Identifies risk early and escalates appropriately
• Consistently delivers a high level of customer service and responsiveness

Required Experience & Qualifications

• 25 years of relevant experience (construction, credit, or collections preferred)
• Working knowledge of lien waivers and construction documentation strongly preferred
• Experience supporting customer accounts or credit operations preferred
• Strong customer service orientation and problem-solving skills
• Notary Public certification preferred
• Proficiency in Microsoft Office (Outlook, Excel, Word, MS Teams, Co-pilot)

What Success Looks Like (First 90 Days)

• Accurately processes lien waivers and related documentation with minimal rework
• Provides timely, consistent support to customers and internal teams
• Keeps pace with shared workflow volumes and meets turnaround expectations
• Builds strong relationships with Credit, Sales, and Branch partners
• Identifies and escalates issues early while maintaining service continuity

Why work for Codale Electric Supply?

It feels good to drive down the road and say, "I played a part in that." You can be part of a wide array of projects, no matter your role at Codale. Successful team members at Codale demonstrate integrity, a commitment to excellence and a desire to be the best warehouse employee, delivery driver, office support staff or salesperson. Each day presents opportunities to strive for improvement, to build customer relationships and to build your skills and accomplishments. You can build a long-term career at Codale.

Our Competitive Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Vacation
• Paid Sick
• Paid Personal
• Paid Holidays
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance
• A Definitive Career Path

About Codale Electric and Sonepar USA

Founded in 1975 by Dale P. Holt, Codale Electric Supply started with only five employees before becoming one of the most innovative and fastest-growing electrical supply distributors in the nation. Today, we are headquartered in Salt Lake City, Utah and currently have branch locations in the western United States. Even though we have quite a presence in Utah, Nevada, and Wyoming, we've declared that we will not rest until we can help provide contractors throughout the nation with the supplies that they need.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com . EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.