Sr Mgr, Proj Program Management/ONECM Communications & Organizational Readiness Lead (IC)

ONECM Communications & Organizational Readiness Lead

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Role Summary

The ONECM Communications & Organizational Readiness Lead is accountable for designing, developing, and delivering comprehensive executive-level communications, as well as ensuring enterprise-wide readiness for all ONECM-related work. This role serves as the central hub for communication strategy, stakeholder alignment, and organizational preparednessbridging product, training, and business teams to drive successful adoption.

Key Responsibilities

Executive Communications & Strategy

• Lead the development of all executive-level presentations and materials related to the ONECM program, ensuring clarity, consistency, and alignment with strategic objectives.
• Translate complex program updates and technical requirements into concise, compelling narratives for senior leadership and broader audiences.
• Partner with program leadership to shape messaging, storytelling, and decision-support materials.

Enterprise Change Communications

• Own and deliver all internal communications related to impacts and changes.
• Develop and execute a comprehensive communication strategy, including messaging, channels, cadence, and stakeholder targeting.
• Ensure communications are timely, transparent, and tailored to different audience needs across the organization.

Organizational Readiness

• Drive readiness planning and execution across all impacted business areas and organizational levels.
• Define and track readiness criteria, milestones, and success measures.
• Identify risks, gaps, and dependencies, and proactively address them to ensure successful change adoption.

Cross-Functional Collaboration

• Partner closely with Product Owners, Training, Reporting, Change Management, and other key stakeholders to align messaging, coordinating timelines, and deliverables.
• Translate technical requirements and product updates into clear, actionable communications for all levels of stakeholders, including executives.
• Coordinate and integrate communications, training, and change activities into a cohesive readiness plan.

Program Coordination & Governance

• Organize and communicate key program activities, milestones, and updates across stakeholders, including executives.
• Maintain visibility into progress and readiness through reporting, dashboards, and executive updates.
• Support forums with structured updates, insights, and recommendations.

Required Qualifications:

• 7-10 years executive communication and storytelling
• 3-5 years change management and organizational readiness
• Demonstrated ability to translate technical requirements into detailed, audience-appropriate communications across all organizational levels
• Stakeholder engagement and influence
• Strategic thinking and program coordination
• Ability to simplify complex concepts for diverse audiences

Preferred Qualifications:

• Executive clarity and alignment on ONECM program direction
• Effectiveness and reach of internal communications
• Organizational readiness scores and adoption outcomes
• Alignment across product, training, and business stakeholders
• Timely delivery of high-quality communications and materials

Education:

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.