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Ferguson
Installation CoordinatorFerguson • Wilmington, NC, United States
Installation Coordinator

Installation Coordinator

Ferguson • Wilmington, NC, United States
21 days ago
Job type
  • Full-time
Job description

Installation Coordinator

Ferguson is currently seeking the right individual to fill an immediate need for an Installation Coordinator.

Position Details

  • Location: Wilmington, NC (Onsite)
  • Schedule: MondayFriday, between 7:00 AM and 5:00 PM
  • Pay: Starting at $18.00 per hour, with potential for higher pay based on experience

Responsibilities

  • Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
  • Collaborate with sales teams to understand the customer requirements
  • Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
  • Contact customer for scheduling of events: pre-site, delivery and installation
  • Update Installation Calendar with pertinent job condition
  • Track and record number of installations by product type
  • Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
  • Write credit memos and sales orders as needed for returns and rescheduled appointments

Qualifications

  • Prior installation coordinating experience is strongly preferred
  • Ability to apply expert level product and installation knowledge
  • Ability to organize and prioritize work and communicate effectively
  • Ability to develop and maintain positive relationship with both internal and external customers
  • Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)
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Installation Coordinator • Wilmington, NC, United States

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