Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Responsibilities
Minimum Requirements
Two to five years previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Preferred Skills
Familiarity with personal computer software helpful. Independent judgment and decision-making skills required. Excellent interpersonal skills, written and oral communication skills. Ability to read, write, fluently speak and understand the English language.
Physical Requirements/Working Conditions
Ability to lift up to 35 lbs.
Perks & Benefits
Multiple options for both full and part-time employees! Travel Discounts, Pet insurance, Discount Shopping & More! Wellness Programs offered to all employees! 401k program offered! Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Manager on Duty • Chicago, IL, United States
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