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Chick-fil-A
Front of House Assistant ManagerChick-fil-A • West Palm Beach, FL, United States
Front of House Assistant Manager

Front of House Assistant Manager

Chick-fil-A • West Palm Beach, FL, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Front of House Assistant Manager

As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.

Position Type: Full-time and Part-time

Responsibilities

Operations:

  • Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
  • Ensure team policies and procedures are being maintained by all team members during your shift.
  • Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
  • Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
  • Hold the team accountable for completion of their daily checklists.
  • Oversee your designated area(s) of responsibility which will may change at determination of the FOH Director(s) (i.e. Team apps, Checklists Cleanliness, Roadmaps, etc)

Leadership Oversight:

  • Foster a positive and collaborative work environment, promoting teamwork, and a 'serve others mindset'
  • Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, success metrics, daily checklist completion rate, etc)
  • Attend monthly manager meetings to ensure alignment with FOH goals and action plans
  • Meet with FOH DayPart Manager(s) biweekly to give/receive feedback

Financial Stewardship:

  • Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
  • Collaborate with the AM and PM Managers to ensure goals are met monthly and productivity goals are met daily
  • Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals

Training and Development:

  • Ensure team members are progressing through the roadmaps consistently
  • Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Qualifications and Requirements:

  • Smile
  • Create and Maintain Eye Contact
  • Speak Enthusiastically
  • Reliable transportation
  • Ability to work in a fast-paced environment
  • Strong people skills with a desire to serve Team Members
  • Strong commitment to superior customer service
  • Ability to manage Team Member behavioral and performance issues
  • Ability to work in a team environment with shared ownership and responsibility
  • Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

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Front of House Assistant Manager • West Palm Beach, FL, United States

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