Guild Brands looking for a Specialized Operations Manager to be the operational backbone connecting our external logistics partners to every department across our companies Artful Home and Uno Alla Volta. You'll own our third-party logistics (3PL) relationship end to end, negotiate the freight contracts that move our products around the world, and lead the traffic managers. This is a high-ownership role for someone who thrives on detail, moves with urgency, and knows that great logistics is ultimately about delivering for customers, partners, and artists alike. Responsibilities: Own the 3PL relationship. Manage the day-to-day partnership--reviewing and approving invoices, tracking SLAs and non-compliance fees, providing forecasts, and coordinating SOWs, SOPs, and any reporting or technology changes. Manage facilities. Oversee lease and building-related matters across all Guild Brands locations, including repairs and maintenance, and keep facility vendors accountable to the same standards. Negotiate and secure freight. Lock in brokerage and carrier contracts for domestic and international inbound shipments, artist-to-consumer drop shipments, and consumer returns--always with an eye toward freight and expense savings. Build and own the budget. Develop annual operating and freight budgets from fees, historical data, and sales forecasts. Track spend against benchmarks and surface cost-saving opportunities. Align stakeholders. Serve as the liaison between executive leadership, cross-functional teams, the 3PL, and other external vendors. Lead the team. Mentor and develop the UAV and Artful Home traffic managers--holding them accountable for accurate, timely, and compliant execution while maintaining high morale and a collaborative environment. Champion our culture. Reflect Guild Brands' core behaviors by modeling creativity, accountability, and continuous learning across your team and in your own leadership.
Specialized Operations Manager • Madison, US
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