Office Administrator - Microsoft 365 & Learning Disability Support

Join Our New Team in Durham - Make a Meaningful Difference Every Day

Do you believe care should be shaped around the individual, their choices, and the life they want to live?

At Active Assistance, part of the UK’s largest provider of complex care, we are expanding our team in Durham and are looking for compassionate and reliable Support Workers who want to make a genuine difference every day.

This is much more than a care role – it’s an opportunity to support someone to live a full, independent, and meaningful life, in a way that matters most to them.

About the Role:

We are recruiting for a part-time, 1:1 daytime Support Worker position, working 2 days each week from Monday to Friday. You will be supporting a gentleman in his home who lives with his mother and their much-loved Cockapoo, helping him to maintain his independence and continue doing the things that are important to him.

The client has Lowe syndrome, visual impairment, mild learning disabilities, epilepsy, and arthritis. He is an intelligent and motivated individual who is passionate about maintaining his independence and continuing his work.

A key part of this role involves providing practical support to help him remain active in his job and daily life. We are therefore looking for someone with strong IT skills, particularly experience with Microsoft 365, and someone who has empathy, patience, and an understanding of supporting people with learning disabilities.

No two days are the same. Alongside work-related support, the client enjoys getting out into the community and may like to take a break with a visit to the local garden centre. There may also be occasional overnight stays to support office visits and work-related trips, although the role is predominantly Monday to Friday, 9am–5pm.

In this role, you’ll support one individual with complex needs, working regular weekly shifts to build a consistent, trusted care team. While hours are usually stable, the position is offered on a zero-hours contract.

What you'll be doing:

As part of this person-centred role, you will:

• Provide one-to-one support to enable the client to maintain his independence in his home and continue working.
• Assist with work-related tasks, including planning meetings, reading notes, and helping to reword documents when required.
• Support the client with Microsoft 365 and other computer-based activities.
• Provide some personal care support, including assistance with toileting and personal hygiene during overnight work trips.
• Offer a supportive arm when walking due to arthritis and visual impairment.
• Assist with coats, shoes, and preparing for outings.
• Encourage and support access to the community, including visits to local amenities.
• Promote choice, independence, and wellbeing in all aspects of daily life.

Although domiciliary care support is available at home, full personal care support will be required during work-related overnight stays.

Working Pattern:

• 9:00am – 5:00pm
• Monday to Friday
• Regular rolling rota of 2 days per week
• Occasional overnight stays for office visits and work trips
• No weekends or bank holidays

What We're Looking For:

We're looking for someone who is:

• Confident using Microsoft 365 and has good IT skills.
• Empathetic and understanding, with a positive approach to supporting people with learning disabilities.
• Reliable, proactive, and attentive to individual needs.
• A confident communicator who can build positive relationships naturally.
• Comfortable supporting someone to access the community and enjoy activities such as visits to the garden centre.
• A driver would be beneficial due to the client's location, although driving is not essential.
• Experienced in care is preferred, but a positive attitude and willingness to learn are equally important.

What to look forward to:

• Up to£14 per hour DOE
• Flexible zero-hour contract
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• A Nest Personal Pension account
• We recognise outstanding Active Behaviours via the Active Awards programme
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Inclusive by Nature

At Active Assistance, we want everyone to feel welcome, valued, and supported. We encourage applications from people of all backgrounds and experiences.

If you require any reasonable adjustments during the recruitment or interview process, please let us know – we'll be happy to discuss how we can support you.

Take a look around the company https://activecaregroup.co.uk/