Job descriptionJOB SUMMARY: Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry.
We are looking in Charlotte, North Carolina and the surrounding area for a qualified addition to the Field Service team.
The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North AmericaPerform machine and software upgradesTrain customers on the proper use and maintenance of the equipmentProperly handle 480VAC and conform to related safety proceduresInterpret mechanical layout drawings, electrical schematics, and bills of materialsComplete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basisAchieve/maintain Customer Survey Satisfaction rating as established by the Service ManagerProvide technical telephone support, as requiredConduct final product testing in house, as requiredConform to OSHAs safety guidelines and follow proper lockout/tagout proceduresRequires 95-100% travel, frequently on short notice.
MINIMUM EDUCATION AND QUALIFICATIONS: 3+ years of related experience in comparable machine installation and repair preferredAssociates Degree in Electronics, Robotics or Automation technologies preferred KNOWLEDGE, SKILLS AND ABILITIES: Experience with Plasma, Laser, and Oxyfuel cutting processExperience with multi-axis CNC machinesExperience with CAD/CAM softwareFamiliar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drillsStrong oral communication skillsStrong customer service skills, with a customer first mindsetSelf-motivated and ability to work independently PROTECTIVE CLOTHING AND EQUIPMENT: Steel-toe shoesEye protection WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
Work is performed in a moderate to loud manufacturing environment.
The noise level in the work environment is usually moderate.
Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment.
All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.