The Risk Management Administrator plays a key role in supporting Dave & Buster's Legal Team by managing claims processes, coordinating with internal and external stakeholders, and ensuring timely, accurate handling of risk-related matters. This position provides critical support in workers' compensation, general liability, automobile, and property claims while maintaining strong relationships with team members, guests, and business partners.
Claims Administration
Manage intake and reporting of incidents and claims in the risk management information system.
Request, review, and prepare wage records and statements for submission to third-party administrators.
Respond promptly to calls from team members, guests, and medical providers with claim numbers and administrator details.
Support initial outreach to guests following incidents when needed.
Collaboration & Communication
Partner with stores, field leaders, and the third-party claims administrator to ensure incident reports are filed completely and on time.
Communicate with insurance carriers and claims administrators regarding workers' compensation, general liability, automobile, and property claims.
Coordinate preservation of video footage and gather supporting documentation such as photos, police reports, contracts, estimates, and invoices.
Provide friendly, professional support to team members, managers, and guests via phone and email.
Employee & Guest Relations
Work directly with injured employees to maintain goodwill and support return-to-work efforts.
Assist in pre-litigation efforts by compiling and preparing relevant claim documentation.
Handle sensitive or confrontational situations with professionalism and discretion.
Reporting & Administration
Maintain and track property damage reports and settlement details.
Prepare and update monthly and quarterly reports, primarily in Excel.
Process invoices related to premiums, deductibles, special funding, and programs with accuracy.
Coordinate Certificates of Insurance requests.
Support the broader Risk Management & Security team with additional tasks and projects as needed.
Strong organizational skills, attention to detail, and ability to follow through on multiple priorities.
Excellent written and verbal communication skills; comfortable handling phone and email inquiries.
Strong interpersonal skills to effectively manage sensitive conversations with team members, guests, and external partners.
Ability to review and interpret claims data, legal documents, and spreadsheets.
Proficiency in Microsoft Excel; comfortable working with large sets of data.
Sound judgment, discretion, and commitment to confidentiality.
WHAT'S IN IT FOR ME?:
Dave & Buster's is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
Exclusive discounts on food and games at Dave & Buster's.
Paid Time Off (PTO) that increases with tenure.
10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
Livongo, SurgeryPlus, and Telehealth benefits
401k with company match following 6 months of employment.
Buster's Legacy Fund (Support Team Members during difficult Times)
Employee Assistance Program (EAP) Offerings.
Work out facility on-site.
Employee Power Card | Free Video Games.
We work hard, play hard and have FUN!
Salary Range:
50940 - 67920
We are an equal opportunity employer and participate in E-Verify in states where required.
Risk Management Administrator • Coppell, TX, United States
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