This position manages the Cloud Services Portfolio and end-to-end development of our Photo Operations (Photo Ops) Reporting Platform. Bridge the gap between our physical hardware in the field and the digital intelligence required to run a high-scale operation. You will be responsible for ensuring that every device from high-end cameras and printers to local nodes report real-time health, sales, and location data into a unified ecosystem.
Define and execute the vision for all Cloud Services and the "Photo Ops" reporting platform, prioritizing features that drive operational efficiency and revenue growth.
Lead the development cycle from discovery and requirement gathering to deployment and postlaunch optimization.
Manage the complex data pipeline where hardware systems and software applications feed live updates into a centralized hub.
Build robust reporting tools that provide stakeholders with real-time sales data, inventory metrics, and "health" status (uptime/downtime) of nationwide assets.
Act as the primary liaison between engineering, field operations, and executive leadership to ensure all cloud platforms meet diverse business needs.
Lead field integrations, trials and support for new product rollouts; including on-site participation when needed.
Assume project management duties as necessary to maintain project schedules and communicate schedules to all internal stakeholders.
Conduct training for marketing, sales, technical support, and all other internal stakeholders.
Travel as required for tradeshows and customer-facing activities.
Ensure that DNP remains innovative and customer focused.
5+ years prior Product Management with proven delivery in Cloud Services.
Strong technical background; must be eager to dig into the details and have a comprehensive understanding of software and hardware internals
Effective cross-organizational team player
Self-directed and motivated
Ability to manage multiple new projects while managing sustainment issues on existing products
Excellent written and verbal communication and facilitation skills across functions and groups
Ability to deal with ambiguity and learn on the fly a strong "can-do" attitude
Position is located in Concord, NC / Hybrid Work Schedule
Periodic Travel
Technical and business education preferred (Bachelors in a technical field plus)
Experience in Agile software development process
Experience with digital imaging product technology, photo, print and/or color management a plus
Senior Product Manager- Photo Cloud Services • Concord, NC, United States
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